[Ken Logan]

Jetstar refused to allow my Grand daughter to board a flight at Easter, even though they were happy to take the booking and issue a Boarding Pass.
They refused because she is 13.
Their policy apparently is not not allow anyone under 15 to fly without an adult, unless they attend Secondary school. Because she lives in Queensland where they go to secondary school a year later than other states, she was banned.
The Jetstar website clearly difines a child as 4-11 and an adult as above 11.Her father was with her and offered to sign a declaration of responsibility for her, but no she must attend a Secondary school.
This airline is a disgrace. This airline ruined our Easter.

[Судите]

Jetstar's website clearly indicates that Queensland passengers must be in year 8 of secondary school before they will allow them to travel unaccompanied ... Why would you even bother making a reservation for a passenger that obviously doesn't meet their requirements?

http://www.jetstar.com/us/en/childrensupervision

[The_Judge]

Because people don't read and they blame everyone but themselves for their errors.

[Ken Logan]

The point is the booking site clearly defines a child as 4-11 so there is no reason for me to look for requirements for children. No other airline has this rule. Why would I think it necessary to read the fine print.

[Судите]

No, the point is that the booking site clearly states "children who are not yet attending secondary school (as defined below) will be regarded as unable to travel independently and will not be eligible to travel unless they are accompanied by an appropriate Accompanying Passenger". Unless you have a deficiency in reading the English language you can't claim that is anything other than clear. This statement is directly linked from the booking page, the only way that this could be called fine print is if you willfully fail to read it. I don't have any skin in the game and it took all of 30 seconds to find that statement. If you can't be bothered to take 30 seconds and actually read the conditions of your purchase, you have no one to blame but yourself when you find you have purchased something that you can't use.

[Судите]

By the way ... why is this posted as a complaint against American Airlines, or is that just another little detail that you couldn't be bothered to read?

[jimworcs]

It is simply not true that "no other airline does this". Many airlines, particularly low cost ones, either do not allow unaccompanied minors or impose additional restrictions. The age shown on the drop down menu is related to charging for an adult ticket or a child ticket. It has nothing to do with whether the airline will allow unaccompanied minors or not.

I usually side with the passenger, especially in situations in which airlines are applying their obscure and very one sided T&C's, but I am afraid I am sided with the airline on this one. This holiday was ruined by adults who didn't take sufficient care to understand the rules and ensure their child could travel.