[kat112678]

I was on a flight from Auckland to Sydney on Air New Zealand that was delayed 3 hrs due to mechanical issues. (I didn't find out the reason for the delay until over an hour and that was only because I asked.) I missed any onward connecting transportation (via bus or air) to my final destination and was forced to overnight in Sydney. They refused to provide the accommodation, saying they weren't responsible for delays due to mechanical delays and said I should take it up with travel insurance. Unfortunately, typical travel insurance doesn't cover for delays caused by mechanical issues - they cite the airline. Nice circle. I wouldn't fly on an airline that doesn't take responsibility for mechanical issues. Weather delays, I can understand, but mechanical?

When I asked ANZ if they don't take responsibility for mechanical issues, they refused to answer the question and ignored my queries. When I checked into the hotel because I missed my onward connection, the hotel receptionist commented that ANZ put up a rugby team the night before and found it odd that they wouldn't accommodate me. Clearly ANZ only values the big ticket travelers and not the common single traveler.

[kat112678]

According to Manawa ****, ANZ Customer Relations Specialist, ANZ's "Conditions of Carriage state that at times we may be obliged to change the time of flights often for reasons beyond our control, and consequently, times shown in timetables cannot be guaranteed and thus form no part of your contract of carriage with us. However we do issue Travel Insurance letters for customers that request them, citing engineering issues as the reason for the fight delay or cancellation."

Unfortunately (and ANZ knows this) Travel Insurance won't reimburse for mechanical issues. You are entitled to compensation from the airline (not travel insurance) according to http://europa.eu/youreurope/citizens...er-rights/air/ and http://flyersrights.org/

**** goes onto say "Therefore, whilst I regret that you remain disappointed, our position in this matter remains unchanged."

Avoid this airline.

[Never_again_BA]

I would have asked them if they are responsible for accidents due to mechanical faults So what's the difference - none. Was your connecting flight booked via ANZ that might be the issue as all ANZ has to do is deliver you to the destination on the ticket.

[kat112678]

They had no problem accommodating a rugby team overnight, just not me. I wasn't a large revenue for them.

[bilingual]

Originally Posted by kat112678

They had no problem accommodating a rugby team overnight, just not me. I wasn't a large revenue for them.

If you are sure and have proof that the rugby team was travelling onwards on a non-ANZ or affiliated ticket, they have been given a better treatment.

But it does not change that the 3 hour delay is not eligble for compensation and that ANZ is not responsible for your further connections if your ticket from Sydnet has been booked separately.