[timr1235]

Flight 1615 from LAS to LAX January 5, 2014 Checked in at hotel 6 hours before flight... got to airport 1 hours before flight... went to kiosk and printed boarding passes for my wife and I... and I bought premium seat...with 55 minutes left before flight time we got in back of the "Baggage Drop" line as all we needed was to drop our luggage and head to security ..I was in TSA precheck for security ... looked outside and the skycap line was very long because customers could see the "drop baggage" line was not moving very fast... we waited for 52 minutes to get to the front of the line...with 3o minutes left before flight, I went up front and told red coat who was also ticketing, that i needed quick service to make my flight..she quickly shot back with "You already missed the flight"... at the ticket desk, i was told i should have been there 2 hours ahead of time... i double checked the website and it says 75 minutes is recommended and 45 minutes is minimum acceptable... had the "drop baggage" line been for dropping baggage, would easily have made it...but they combined the drop bag line with the problem customer line (and the east coast was having really bad weather delays at the time though the weather east of the Mississippi and particularly in Las Vegas and LA was perfect) which had the effect of causing most everyone to miss their flights to LAX... they said they could re-book my wife and i 3 days later at to soonest and denied request for hotel voucher, food voucher, refund, etc...i wrote complaint to Delta and this am received response saying, yes, it was our fault not enough employees to handle but sorry, no refund, reimbursment, etc.. am going to sue them in small claims court