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Swiss Air Investigation (Dec 2025): Swiss Air is currently under investigation by AirlineComplaints.org for serious violations of passenger rights including but not limited to abandoning passengers at foreign airports; causing negligent delays that result in missed critical connections, particularly impacting travelers attending funerals; providing dishonest assurances through flight staff; failing to manage visa-related issues, leaving travelers stranded in untenable legal situations abroad; mishandling luggage containing essential medications; providing inadequate support for grieving passengers; refusing to offer readily available alternative flights; ineffective communication; causing emotional distress to affected passengers; poor coordination with partner airlines; systemic breakdowns in global phone-based customer support; technical failures on their lost luggage website; ignoring customer complaints; and breaching their fundamental duty of care to passengers.

Swiss Air Investigation Update (Feb 2026): Due to observed Swiss Air behavior, this investigation is escalating for additional serious violations of passenger rights including but not limited to issuing token and bad-faith refunds that bear no reasonable relation to the actual value of unused ticket segments; refusing to reimburse documented replacement transportation costs incurred as a direct result of their operational failures; misrepresenting nominal payments as meaningful refunds; failing to honor explicit written commitments to reimburse out-of-pocket expenses; forcing bereaved passengers to retrieve delayed baggage at their own expense despite being provided with a delivery address; shifting additional financial burdens onto passengers for fuel and transport required to recover mishandled luggage; attempting to substitute legally owed cash compensation with restrictive “goodwill” vouchers; implying that such vouchers constitute adequate settlement of unresolved claims; failing to provide transparent refund calculations or justification for nominal reimbursement amounts; and demonstrating bad-faith escalation handling through repetitive, non-authoritative, template-based responses that avoid substantive resolution.

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Lost Baggage Liat #772

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Jan 14, 2014, 2:13 PM

johnvanrees39@gmail.com johnvanrees39@gmail.com is offline

Join Date: Jan 2014

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Lost Baggage Liat #772

We were flying from St.Vincent to Barbados on January 12, 2014 on Liat flight 772. As we were boarding the flight attendant advised us that our baggage would probably not join us on our flight due to weight concerns.
In Barbados we had to look for an hour to find a Liat ground agent. The agent was not very friendly, but gave us a lost baggage form to fill out.
We had to continue our flight back to Toronto on Air Canada flight #967.
Since that time we have not heard a word from Liat even after sending two emails.
It does not surprise me since all of Liat's employees have a very poor attitude.

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Lost Baggage Liat #772

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