[ilse]

so very enoyed with etihad...I have been patient, angry, frustrated, etc for more then 2 months now....there si no personal approach except for the standarised computer messages that tell you how important you are....

well, after having been a regular customer for years, it's over!!! I will do my uttermost best to get what I paid for but loyalty to that airline is past!!!

they charge you double ( communication error) but can' t pay back the miles or the money for so long...then the staff tells you it happens all the time!!!!! Devils!!!

[MNQ]

Etihad never again

I booked my flight on 09th of September to fly 16th of December. My friend Sjoer booked on 11th.
Friends of mine decided to join me, so in total I was the direct cause of 5 people booking tickets.



Check in Brussels airport :

Flight overbooked. Not sure whether all of us can fly. My friend might have to stay behind, he was offered a compensation of 400 €uro. But logisticallly for our arrangements in Kenya, for us this was no option.

My other friend, SJOER, was allowed to fly with us to Abu Dabi. Check in said, upon arrival, she would receive her boarding pass to Nairobi.

After a very comfortable flight and a perfect touch down, we passed by the Etihad desk at our arrival gate. They send us upstairs to Etihad ‘office’. There was a cue of 25 meters there !!!! So we arrive from Brussels, to be standing in a cue, because of an Etihad problem with giving issuing a boarding pass ? I had expected to receive it upon disembarking from the plane.

Not to go and stand in a cue of 25 meters. I wanted to walk around and discover the airport, not stand in line for something which was NOT our own mistake ? SO I discuss this with one of the Etihad people walking around trying to answer questions from ‘guests’. He went to check our gate for our connecting flight, which was 53 (not 21 as my boarding pass said) and advised us to go there and ask them for a boarding pass.

Than, we came to an area which had a cue of at least 200 people. Really ? you expect us to stand in this line again ? So I passed the cue and talked gain to one of Etihad’s people and he told me to go upstairs to another desk.

Fortunately, at this desk, there was a normal and competent person, who gave us the boarding pass within 30 seconds. BUT it took us 1 hour to make it this far.

This is absolutely beyond ANY experience I had ever before.

I do fly a lot so I do not what I am talking.

GET YOUR ACT TOGETHER AND TREAT GUESTS AS GUESTS , not as stupid monkeys. That is how we felt.

Now,please, if you , Etihad want to set things straight, pay me back airporttaxes for airports no used !