[abkaleel]

From:

Abdul Bari Khaleel Ahamed
FlySmiLes Membership No.:UL600483004
Ticket # 6032105366147
Confirmation # I782MJ
Kuwait.

To

The Director,
Customer Affairs - Passenger Queries
“Srilankan Airlines”
Airline Centre
Bandaranaike Int'l Airport
Katunayake
Sri Lanka.
Telephone : +94 197 33 1627 Fax : +94 197 33 5145
Email : customer@srilankan.aero

Dear Sir,

My name is Abdul Bari Kaleel Ahamed (FlySmiLes Membership No.:UL600483004). I am working in Kuwait and on 28.11.2013, I came to my native for vacation holidays.

Since they are travelling with Srilankan Airlines, I have changed my other airline ticket to Srilankan Airlines and we all travelled together. But, then we all felt why we travelled in Srilankan Airlines, due to the way your esteemed airlines treated us.

I would like to explain about my trip problem to you and hope I will expect prompt reply from your esteemed airways.

Kindly inform you that last year I travelled in Sri Lankan airlines, while I was traveling I got some inconvenience with your service regarding for that I got one on board gift voucher from your side as a composition because of that I once again planned to travel with your flight to use that voucher. I made pre-order some items and I mentioned to get on Colombo to Chennai flight, I got confirmation from your side but I couldn't make printout.

On 29/11/2013, Colombo to Chennai flight I asked for my pre-ordered items they said we didn’t get any information regarding your pre-order ,and I asked some product which have in Serendib Treasures Duty Free Booklet that also they don’t have it, finally they suggested me to buy a liquor and I was not interested in it.

On 18/01/2014, when I was returning Kuwait by Sri Lankan airlines at that time I compliant against this issues at Sri Lankan airlines head office in Colombo (World Trade Centre Tower) , after a hour's of conversation your executive told me this time you can able to get listed items those I already mentioned on flight while Colombo to Kuwait trip that was also failed to get, finally I bought some items worth 148 US Dolor on that trip.

Once I received your gift voucher, I thought that I can travel to Kuwait without any problem this time, but unfortunately,(18/01/2014) again I got one more trouble with your service that was13 hours fight delay,

Actually flight time was at 6.20am so we took boarding pass at 3.30pm after that only your executive told us the flight was delay and postponed tomorrow morning at 7.30am. After one hour they allotted us for accommodation far away from the airport its around 45 kilo meters in between they won’t provide any food nor drinks and next day morning (19/01/2014) at 4.00am they brought us to the airport.

Kindly I inform you that we boarded on 18/01/2014 evening at 4.00 o clock (before we leave from the airport to hotel) but in boarding pass the date and time re-printed as19/01/2014, 6.30am.

When I reached Kuwait, My Company detected my 3 days salary for delay from the joining date.

I Need explanation about these things happen to me,

1. Bookings materials cannot be made in that plane .
2. They inform us 13 hours flight delay after we boarded.
3. We are accommodated so far away from the airport
4. I got loss of pay because of your irresponsibility.

So how you guys composite this things with me please don’t provide any onboard gift voucher, Behalf of DBC (Denied Boarding Compensation) Policy what you guys do for me.

Reply me ASAP.

Thanks and Regards,

Abdul Bari Kaleel Ahamed
+965 6664 1434.