[mininna33]

This has nothing to do with the strike that they have all the time, but nonetheless makes TAP Portugal Airlines look worst than it already is.
The services are the worst, and trust me, I have dealt with a lot of airlines since I am a Corporate Travel Manager, 25 years and counting. My daughter and father left Miami on TAP (7/29/14) that departed DELAYED as always... they missed the flight Lisbon to Rome and in turn did not make the flight Rome to Catania on another airline that was booked and paid for already, they were supposed to have 2 hours in Rome but TAP messed it all up and they had to pay additional $800 and spent 8 hours at the airport in order to continue their travels AND to make matters worse, TAP lost their luggage !!!!! I this is only fair that TAP refunds of the $800 PLEASE. I have been on the phone for over 4 hours trying to contact someone in TAP and all I have gotten is long waits on hold, mind you, not even the reservations department where you make NEW reservations picks up the phone.
What kind of company is being run here? There are no reviews, not one, where anyone speaks well about this company. This is a complete embarrassment.
I have sent emails and no response. The company supposedly has a CODE OF ETHICS that is completely ignored by every single employee of the company. A TAP employee is Lisbon told my daughter that her travel agent sucked and that it was the travel agents fault, excuse me, but I, her mother, was the travel agent that booked her ticket. I think is completely unprofessional, ignorant and rude to make such comments to a child and customer of the airline.
The least that I hope TAP does is to contact me (cvengoechea@aol.com) and try to resolve this matter before it escalates to the European Commission and the email that will be sent to Fernando Pinto and the directors of the company because I believe it is time that they know how the employees are ruining this company with such bad customer service.
CODE OF ETHICS is taken for granted

[stonecold_1981]

it seems like the Rome to Catania flight was a "separate" ticket. If so, you are SOL. Fair or not, the airline has a contract to get you from point A to B. So TAP won't be liable to reimburse you for your onward booking.

If in fact you had one single ticket (multiple airlines is fine) Miami-Lisbon-Rome-Catania, the airline is liable to get you to Catania (even with flight delays).

[Burgers]

stonecold is correct but expanding on what was said.
Separate tickets only work if you a common PNR generated by one of the carriers - not from a ticket consolidator, etc.
Alliance partners/codeshare/interline agreements are about the only way you'll know with any certainty that your luggage will go to an onward segment between two different carriers.

[bilingual]

Originally Posted by mininna33

This has nothing to do with the strike that they have all the time, but nonetheless makes TAP Portugal Airlines look worst than it already is.
The services are the worst, and trust me, I have dealt with a lot of airlines since I am a Corporate Travel Manager, 25 years and counting. My daughter and father left Miami on TAP (7/29/14) that departed DELAYED as always... they missed the flight Lisbon to Rome and in turn did not make the flight Rome to Catania on another airline that was booked and paid for already, they were supposed to have 2 hours in Rome but TAP messed it all up and they had to pay additional $800 and spent 8 hours at the airport in order to continue their travels AND to make matters worse, TAP lost their luggage !!!!! I this is only fair that TAP refunds of the $800 PLEASE. I have been on the phone for over 4 hours trying to contact someone in TAP and all I have gotten is long waits on hold, mind you, not even the reservations department where you make NEW reservations picks up the phone.
What kind of company is being run here? There are no reviews, not one, where anyone speaks well about this company. This is a complete embarrassment.
I have sent emails and no response. The company supposedly has a CODE OF ETHICS that is completely ignored by every single employee of the company. A TAP employee is Lisbon told my daughter that her travel agent sucked and that it was the travel agents fault, excuse me, but I, her mother, was the travel agent that booked her ticket. I think is completely unprofessional, ignorant and rude to make such comments to a child and customer of the airline.
The least that I hope TAP does is to contact me (cvengoechea@aol.com) and try to resolve this matter before it escalates to the European Commission and the email that will be sent to Fernando Pinto and the directors of the company because I believe it is time that they know how the employees are ruining this company with such bad customer service.
CODE OF ETHICS is taken for granted

Two hours is far too little when you book seperate tickets, as a Travel Manager i fail to grasp how you can advice your family to travel on separate tickets?