[Mackeymack]

When I alerted a US Air gate agent that she was diverting me to DC when I was booked for a flight to Charlotte with a massive snow storm due to hit DC just about the time I was due to land, she assured me there would not be a problem getting out in time to get to Cinci. With no choice in the matter, I flew to DC just as the snow began to fall. Within an hour my flight to Cinci was cancelled and I ended up stranded in a hotel at my own expense for 3 days! I spoke to five different customers service agents about a "Trip in vain" credit. None had any idea how to provide this. Each just referred me back to the gate. One agent did confirm space on a flight home (Never got to Cinci), very early on Saturday morning following my Wednesday arrival. I arrived at the airport ready to fly home only to discover that no space was confirmed and that no seats were available on the plane! After another 3 hours of delay, I got a lucky last seat on another flight and flew back to Hartford. I asked the desk there about my trip in vain credit and they sent me back to corporate. In one last ditch attempt at getting some justice from this group of incompetents, I phoned corporate once more. They advised me that I would have to go back to the airport where I would received a credit to just the legs from DC to Cinci that I did not fly because US Air in its rampant stupidity cannot get an airplace from Hartford to Cincinnati! In a nutshell, they cost me the price of the ticket, $650 in hotels and meals, and I never got to the 2 days of meetings I was traveling to join! US Air without doubt the single worst carrier in country. One can only wonder whether they will destroy American or whether American will price US Air right out of the market!