[colschmoll]

Sent them this on 10 Oct 2013:

As a Family of 4 we were due to fly from Newcastle to Paris Charles de Gaulle for a Holiday at Disneyland Paris. Our scheduled flight was AF1059, scheduled to fly at 11:50 on 29 September 2013. This flight was cancelled. We were then given seats on the next flight, AF1159, scheduled to fly at 16:55 on 29 September 2013, although the flight didn’t fly until around 17:15. As the delay was over 5 hours, I believe that according to The European Union Travel Directive we are entitled to compensation for delays of over 5 hours.


Phoned on 24 Oct 2013 and again on 18th Nov 2013. Thy claim they are assessing my Complaint, after over 40 days after I issued it!!!

[ritu.beri]

My reimbursement of Rs. 1100 is due which I have paid while collecting baggage(AF539119) from Jolly Grant Airport. I boarded the flight no. AF007 on 29th May 2014 to reach a transit (Paris) and then boarded another flight no. AF0226 from Paris to reach New Delhi. On arrival to NDelhi Airport on 30th May, I was informed that my baggage will reach at 11am next day. Since I had an onward journey to Dehradun I continued after lodging a complaint. I was told that the baggage will be sent to Jolly Grant Airport and I have to collect it personally since the vendors are not available for Dehradun City. I was also assured that the taxi fare will be reimbursed when I will collect the baggage. I have copy of all the documents required ie. Boarding Pass, Declaration DE Bagage ManquantA L’ Arrivvee and the Bill of taxi. There was a lot of inconvenient due to late baggage arrival. But finally I have got my baggage.
Requesting Air France to reimburse the fund, Rs. 1100 at the earliest and promote the faith in the AirFrance customer care.

[Giustiziere Mascherato]

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