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Frequent Flyer Program Etihad not updating guest points !

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  #1  
Old Sep 20, 2015, 9:22 AM
hm007 hm007 is offline
 
Join Date: Sep 2015
Posts: 2
Thumbs down Etihad not updating guest points !
Hi

Etihad airways have taken over 2 weeks of my time.

I have emailed , called several times for them to update 3 accounts in the family who have flown Business class and they just would not update the accounts.

WHY is such a prestigious airline treating its customers like dirt?

I WANT TO KNOW WHAT HAVE WE DONE TO DESERVE THIS?
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  #2  
Old Sep 21, 2015, 8:25 AM
Etihad Representative Etihad Representative is offline
OFFICIAL AIRLINE REPRESENTATIVE - ACCOUNT SUSPENDED DUE TO NON-RENEWAL
  
Join Date: Oct 2008
Location: Abu Dhabi - UAE
Posts: 286
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Dear Guest, we are sorry to hear that. We will fast track the process for you. Kindly PM us booking reference and your Etihad Guest number. Thanks *FT
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  #3  
Old Sep 21, 2015, 10:47 AM
hm007 hm007 is offline
 
Join Date: Sep 2015
Posts: 2
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Hi

I am PM you my issues and errors.

Please confirm.
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  #4  
Old Sep 21, 2015, 10:54 AM
Etihad Representative Etihad Representative is offline
OFFICIAL AIRLINE REPRESENTATIVE - ACCOUNT SUSPENDED DUE TO NON-RENEWAL
  
Join Date: Oct 2008
Location: Abu Dhabi - UAE
Posts: 286
Default
Hi there, we received your PM and will take it from there. Thanks *FT
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