[kymelanie]

Customer Service is non-existent with American Airlines. You cannot speak to a person, only send emails or US mail. When emailing, you are limited in how much you can say because of character count. When emailing and requesting a phone call, they lie and say they tried to reach you but could not.

DFW American employees are not better, they are rude and completely unhelpful. Not to mention they out and out lie to you.

No matter what the real reason for the cancellation (ie. no pilot available), they claim it is weather so they do not have to make anything right.

[A320FAN]

Originally Posted by kymelanie

Customer Service is non-existent with American Airlines. You cannot speak to a person, only send emails or US mail. When emailing, you are limited in how much you can say because of character count. When emailing and requesting a phone call, they lie and say they tried to reach you but could not.

DFW American employees are not better, they are rude and completely unhelpful. Not to mention they out and out lie to you.

No matter what the real reason for the cancellation (ie. no pilot available), they claim it is weather so they do not have to make anything right.

And what happened that you " complaining about"? I see no complaints here

[Sidewaysrob]

A320 FAN Silly Fan, posting is for adults, Grow UP.

OP obviously had 1 or two contact issues with AA's joke of a customer service department.

A long story with dates andflight times and Agents that flat out lie is not needed. AA needs to flush every customer service emploee and manager.

Then start over with people that try.

[A320FAN]

Originally Posted by Sidewaysrob

A320 FAN Silly Fan, posting is for adults, Grow UP.

OP obviously had 1 or two contact issues with AA's joke of a customer service department.

A long story with dates andflight times and Agents that flat out lie is not needed. AA needs to flush every customer service emploee and manager.

Then start over with people that try.

PS Sidewaysob I will be 41 in 2 weeks ....... I also have a few friends at AA from flight crews and CSAs

[Sidewaysrob]

Ooooh

Then why are you defending them if you know how disfunctional AA is?

[A320FAN]

Originally Posted by Sidewaysrob

Ooooh

Then why are you defending them if you know how disfunctional AA is?

I never said that the staff from AA are dysfunctional .... a good chunk of the people post in the lousy forum are ... yourself for example