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Swiss Air Investigation (Dec 2025): Swiss Air is currently under investigation by AirlineComplaints.org for serious violations of passenger rights including but not limited to abandoning passengers at foreign airports; causing negligent delays that result in missed critical connections, particularly impacting travelers attending funerals; providing dishonest assurances through flight staff; failing to manage visa-related issues, leaving travelers stranded in untenable legal situations abroad; mishandling luggage containing essential medications; providing inadequate support for grieving passengers; refusing to offer readily available alternative flights; ineffective communication; causing emotional distress to affected passengers; poor coordination with partner airlines; systemic breakdowns in global phone-based customer support; technical failures on their lost luggage website; ignoring customer complaints; and breaching their fundamental duty of care to passengers.

Swiss Air Investigation Update (Feb 2026): Due to observed Swiss Air behavior, this investigation is escalating for additional serious violations of passenger rights including but not limited to issuing token and bad-faith refunds that bear no reasonable relation to the actual value of unused ticket segments; refusing to reimburse documented replacement transportation costs incurred as a direct result of their operational failures; misrepresenting nominal payments as meaningful refunds; failing to honor explicit written commitments to reimburse out-of-pocket expenses; forcing bereaved passengers to retrieve delayed baggage at their own expense despite being provided with a delivery address; shifting additional financial burdens onto passengers for fuel and transport required to recover mishandled luggage; attempting to substitute legally owed cash compensation with restrictive “goodwill” vouchers; implying that such vouchers constitute adequate settlement of unresolved claims; failing to provide transparent refund calculations or justification for nominal reimbursement amounts; and demonstrating bad-faith escalation handling through repetitive, non-authoritative, template-based responses that avoid substantive resolution.

We are expanding this investigation to the public and requesting feedback from Swiss Air customers here.

Frequent Flyer Program Not honoring their offer...

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Nov 14, 2016, 5:42 AM

Biju Mangalath Biju Mangalath is offline

Join Date: Nov 2016

Posts: 1

Not honoring their offer...

I sent the below email to Etihad Customer Service...several times and they undertake no responsibility to help me. They offered a luggage allowance (Ad) of 46 Kg plus 7 Kg hand luggage... when I made the online purchase of the said ticket. But when I got the ticket printout in hand... it got reduced to 30Kg...

Below my email sent to feedback@etihad.ae

Please refer to PNR Code: MJGXMK all my emails... below. A platform like Etihad has not been able to give me a convincing reply as of today.
Seeing a luggage allowance of 46 + 7 Kg... I paid and took the ticket online. When I received the print the luggage allowance got reduced to 30+7 Kgs. I would request you to either honour your commitment and allow me to carry 46+7Kgs or please refund 100% of my hard earned money.

My travel date is 16th early in the morning and therefore request a quick action from you.

Regards!

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Frequent Flyer Program Not honoring their offer...

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