Notices

Swiss Air Investigation (Dec 2025): Swiss Air is currently under investigation by AirlineComplaints.org for serious violations of passenger rights including but not limited to abandoning passengers at foreign airports; causing negligent delays that result in missed critical connections, particularly impacting travelers attending funerals; providing dishonest assurances through flight staff; failing to manage visa-related issues, leaving travelers stranded in untenable legal situations abroad; mishandling luggage containing essential medications; providing inadequate support for grieving passengers; refusing to offer readily available alternative flights; ineffective communication; causing emotional distress to affected passengers; poor coordination with partner airlines; systemic breakdowns in global phone-based customer support; technical failures on their lost luggage website; ignoring customer complaints; and breaching their fundamental duty of care to passengers.

Swiss Air Investigation Update (Feb 2026): Due to observed Swiss Air behavior, this investigation is escalating for additional serious violations of passenger rights including but not limited to issuing token and bad-faith refunds that bear no reasonable relation to the actual value of unused ticket segments; refusing to reimburse documented replacement transportation costs incurred as a direct result of their operational failures; misrepresenting nominal payments as meaningful refunds; failing to honor explicit written commitments to reimburse out-of-pocket expenses; forcing bereaved passengers to retrieve delayed baggage at their own expense despite being provided with a delivery address; shifting additional financial burdens onto passengers for fuel and transport required to recover mishandled luggage; attempting to substitute legally owed cash compensation with restrictive “goodwill” vouchers; implying that such vouchers constitute adequate settlement of unresolved claims; failing to provide transparent refund calculations or justification for nominal reimbursement amounts; and demonstrating bad-faith escalation handling through repetitive, non-authoritative, template-based responses that avoid substantive resolution.

We are expanding this investigation to the public and requesting feedback from Swiss Air customers here.

Customer Service Ticket Refund

Tools...

Thread Tools

Display Modes

May 8, 2017, 2:27 PM

ppaul3

Join Date: May 2017

Posts: 1

Ticket Refund

In January 2017 my friend Elizabeth had to cancel her flight from Australia to USA as dad was diagnosed w/ Pancreatic Cancer. Since February she has been trying to get her entitled refund. You can imagine the hours on hold, email, chat session, posts on Quantas Facebook page etc etc. It has been complete frustration. The people encountered have either language issues, or just don't know what to do. Before we hire a lawyer which would be expensive, is there anything else we can do? I WILL REFUSE TO EVER USE QUANTAS AGAIN based on their complete lack of concern about this

Thanks for any helpful informtion

ppaul3

Reply With Quote

Tags...

Tags

quantas, refund, refund misrepresentation

« Previous Thread | Next Thread »

More options...

Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)

Posting Rules
You may not post new threads You may not post replies You may not post attachments You may not edit your posts BB code is On Smilies are On [IMG] code is On HTML code is Off Forum Rules

Forum Jump

Similar Threads
Complaint	Complaint Author	Forum	Replies	Last Post
Customer Service Incorrect information regarding the refund for cancellation of ticket	Monique	Lufthansa Complaints	1	Feb 5, 2013 7:13 PM
Reservations Ticket refund for reserved seats not available	Symbow	British Airways Complaints	2	Feb 2, 2013 8:46 AM
Avianca - fully refundable ticket but no refund	Lachlan	Other Airline Complaints	4	Jun 25, 2012 10:51 PM
Air India. They will not reply to you if they have to refund your e-ticket.	debair	Air India Complaints	0	Jul 23, 2011 7:20 PM

All times are GMT. The time now is 11:27 AM.

Customer Service Ticket Refund

About Us

AirlineComplaints.org

Advertising