[sueh]

My bag did not arrive with my business class flight with HK Airlines from Australia to Shanghai via HK.
i left instructions with HK Airlines for it to be forwarded to me at my hotel in Shenzen as i was departing shortly afterwards for that city.
It took innumerable calls to track my luggage - i was finally informed more than 24 hours later that it had arrived at Shenzhen airport and I HAD TO GO THERE AND PICK IT UP MYSELF.
The airport was an hour from the city, and i had appointments i had to cancel to go there. HK AIRLINES FLATLY REFUSED TO DELIVER IT TO ME AT MY HOTEL, like any other airline would do.
i had no alternative but to go the airport, and there i had to WAIT ALMOST 2 HOURS, AS IT WAS NOT WHERE HK AIRLINES HAD TOLD ME IT WOULD BE. After many phone calls to Hong Kong and Shanghai, the bag was finally located at a totally different place from where i had been told.
The bag also had a cut in the side.
The only compensation HK Airlines offered was the cost of the taxi to and from the airport! (And they havent even asked me how they can pay that, so i am not optimistic about receiving it).

All in all, pretty poor service for an international airline!