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Swiss Air Investigation Update (Feb 2026): Due to observed Swiss Air behavior, this investigation is escalating for additional serious violations of passenger rights including but not limited to issuing token and bad-faith refunds that bear no reasonable relation to the actual value of unused ticket segments; refusing to reimburse documented replacement transportation costs incurred as a direct result of their operational failures; misrepresenting nominal payments as meaningful refunds; failing to honor explicit written commitments to reimburse out-of-pocket expenses; forcing bereaved passengers to retrieve delayed baggage at their own expense despite being provided with a delivery address; shifting additional financial burdens onto passengers for fuel and transport required to recover mishandled luggage; attempting to substitute legally owed cash compensation with restrictive “goodwill” vouchers; implying that such vouchers constitute adequate settlement of unresolved claims; failing to provide transparent refund calculations or justification for nominal reimbursement amounts; and demonstrating bad-faith escalation handling through repetitive, non-authoritative, template-based responses that avoid substantive resolution.

We are expanding this investigation to the public and requesting feedback from Swiss Air customers here.

Customer Service Middle Name change

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Feb 8, 2018, 4:58 PM

skattyh

Join Date: Feb 2018

Posts: 1

Middle Name change

Hi, I booked an Etihaad flight for my family from Budget Air.co.uk. Only to find out a few days later that I got the middle names of my nieces wrong. I emailed budget air, and after a few days they emailed back saying "that Etihad Airways does not permit name correction" and that I need to buy fresh new tickets!! I have asked them for a refund so I can buy the new tickets, but they have not replied yet. Its absolutely ridiculous that over a small mistake, a middle name change which is the same name as their father cannot be changed.

Please can you get back to me with some advice on what to do next.

Thanks

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Customer Service Middle Name change

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