[azoncrimson]

Hi people, I am a frequent flyer to Manila, and I have seen the same unprofessional attitude among the ground crew and cabin crew every time. From the check in people you will find out that your seats have been given away " "Sorry Ma"am, Sir, may I just give you another seat?" which is not a question or an offer but you are being announced that actually we have given your seats to our family or friends or any individual or group we preffere over you who has booked for this seat in advance. defense for this would be the crooked reasoning that redirecting you to some other place which you have not chosen because they have decided to place somebody they know in your seat, is in itself not illegal, but it is highly unprofessional, irritating, inconvenient and is actually bullying, an abuse of position: Im here, you"re not so I get to decide who sit where. Admit it or not these happens in a daily basis in Coral Economy class and the Air waitresses dont look at all happy about doing their jobs. They make faces and look tired and unhappy and unwilling to be disturbed from their chats with their friends who are passengers and whom they have placed infront of them either by proper channel or "REQUESTING" some eager to go home chap who dont complain or dont mind these little surprises as they are far too concerned about getting home, they travel once a year, once every two or three years so what the heck if the lady who is in uniform, who is supposed to be looking after my needs and comforts asked me TO CHANGE SEAT WITH THEIR RELATIVE OR FRIEND, OR THAT SOMEBODY"S SWEETHEART GOT A SEPARATE SEAT INSTEAD OF BEING BESIDE EACH OTHER AND WOULD YOU PLEASE SIR, MADAM SWAP PLACES? Either you will find out from the Filipinos at the check in counter before boarding, or when you are seated and your stuff stowed away, that THEY, these ladies usually,have decided their acquaintance Should be in Your seat. Filipinos do relent and never puts up a fight, but it is sickening, this preferential treatment and is a downright, upfront show of LACK OF CONSIDERATION and UNPROFESSIONALISM. yes they ask nicely, but of course, IF YOU WANTED THOSE SEATS BADLY INFRONT OF THE HOSTESS'' SEATS, WHY YOU DIDNT ARRANGE BEFOREHAND INSTEAD OF NICELY GIVING IT AWAY TO YOUR RELATIVES OR FRIENDS OR COLLEAGUE? wHY THEY HIRE PEOPLE WHO SHOW DISGUST AT THEIR PAYING COUNTRYMEN IS BEYOND MY COMPREHENSION. Announcement was given that landing is imminent and use of toilets should stop now,1 elderly gentlemen was still inside and an air hostess stood ouside the door fuming, rolling her eyes and mumbling " what a stubborn idiot..." They would excuse their DAILY habit of giving seats away as perfectly natural but not the bladder of the RARE passenger who cannot time his excretory needs. Sounds fair or professional to you? they would excuse themselves but we all know what this is. NO, IT HAPPENS EVERYTIME AND YES IF ANY HIGHER UP WILL NOTICE AND CALL TO ATTENTION THIS PRACTICE, THEY MIGHT STOP, OR BE DISCREET FOR AWHILE BUT UNTIL DISCIPLINARY ACTIONS ARE METED OUT IT WONT STOP, I GUARANTEE YOU THAT. They would rationalize these by saying, oh everybody does it, oh its no big deal, afterall we ask nicely, oh of course youd want to chat with your friends too, or family if it were you and you are in position to do it... NO, NOT EVERBODY. Work, Especially customer service should be sacred, we are talking about real needs here, we are paying passengers, not your servants, not beggars to be treated poorly by the employees of this award winning, national airline of UAE. There is no shortage of good caring professional air waitresses, why they manage to get mostly rude, lazy, inconsiderate ones, not all but most of the Filipino female crew, with that look that says I am too important and I should be somewhere else right now. No, I am not an irate customer, not paranoid or stuck up with personal issues. the long and short of these is have these guys heard of professionalism, disreetness and a genuine smile, or that there are more ways than rude words to insult a patron, say an impatient face as opposed to words, I am paying to fly and be treated accordingly, not to be hostaged by my needs up there in your turf. there is sucha thing as justice as oppposed to some beating roud the bush, sorry- for -your-every-flight-inconvenience, if you dont want to see then close your eyes thank you attitude, come again