[jlynn5757]

I flew on a Tuesday evening from Philadelphia, PA to Dayton, OH. The trip was made to see my fiance' who recently relocated to play arena football for an Ohio team.

The flight there was very disappointing! To sum everything up in one sentence...I felt very uncomfortable and wasn't treated very nice by the staff of Northwest. I fly frequently and in comparison to other airlines, the initial departing flight was a nightmare! And it only got worse!

One day into my trip my fiance' was injured and needed to return home as soon as possible. I wanted him to fly home with me on the same flight beings that there were plenty of seats still remaining. However, because that flight was only one week away the cheapest Northwest fare was $560...for a ONE WAY TICKET! I called the airline for 2 days and kept getting a recording that said, "Due to an extremely high call volume, we are unable to take your call! Please try again later!" Once I finally got through to an actual human being I explained the situation and asked if there was anything they could do to help us...maybe find a cheaper fare. I was told, "there is nothing we can do!!" When I told them of other airlines (US Air & United Airways) having prices much lower (almost $300 less) I was told, "well then fly with them!! If you aren't satisfied with the fares we provide then don't fly with us!!" I could not believe my ears! I even called again later that night in hopes of speaking to someone else maybe a little more sympathetic. Once again I was treated very disrespectfully and told (in so many words) "it wasn't their problem!"

I will never fly Northwest Airlines again and urge others to do the same! I'm so tired of corporations claiming that their #1 priority is customer service, but when it comes down to they act like they could do without our business!!