[BarbEllen]

Mr. Montie Brewer (204) 941-2789
> President & CEO, Air Canada
> 7373 Cote-Vertu West, Dorval, Quebec, H4Y 1H4
>
> Re: Appeal for Ticket - Booking Reference N2MGFI – Ticket
> #0142149086840
>
> Dear Mr. Brewer,
>
> On Monday, September 10, I wrote to Air Canada Refunds to appeal a
> decision by Air Canada Refund Services to cancel my ticket to Calgary
> for September 12th for non-elective treatment at the Canadian Sleep
> Clinic for treatment of a sleep disorder I have wrangled with for 26
> years.
>
> "In August my federal department purchased a ticket (in good faith)
> to get me the non-elective appointment for me at the Canadian Sleep
> Institute. This ticket purchase fell under the Isolated Post requirement
> for non-elective medical treatment and therefore, the cost of the ticket
> was covered by the federal government. At the time, I could see no
> reason for the appointment to change. I had been waiting for many months
> for this appointment (you may verify this with the Canadian Sleep
> Institute in Calgary 403-254-6400 and ask for Jessica Overington).
> However, I had an unexpected medical emergency just 2 days prior to the
> appointment and had to be rushed to the emergency room at Stanton
> Yellowknife Hospital. As a result of this unavoidable medical emergency,
> I was unable to board the flight on September 12, 2007.
>
> When I appealed to Refund Services at Air Canada their response was:
>
> "Unfortunately when you purchased your ticket you selected the option
> of no changes and therefore your ticket became null and void in
> accordance with the fare rules. Sorry our response could not be more
> favourable."
>
> I am now unable to rebook this ticket and cannot get the treatment I
> need because I am, apparently, at fault for missing my flight. My
> department is not going to buy me another ticket and I cannot afford to
> do so.
>
> I have attached a copy of my doctor's note. His name is Dr. Alward
> and he works at the Gibson Medical Clinic in Yellowknife. You may
> contact him to corroborate my story (867-873-5895).
>
> Sincerely,
>
>
>
> Barbara Ellen