[Rjordao]

Dear Friends,

I want my money back!!! Please!!! Please help me!!!

I bought a ticket on Continental Airlines on Jan 23th but NOW I want to cancel it. I want my money back!

I called then. But the operator on customer service told me that I can't have my money back because I had bought a ticket that is not refundable after 24 hours! My ticket costs 1,270 dolars!!!

How come??? How come that a ticket that I bought to travel in MARCH can not be refundable 50 hours after I bought it???

I want my money back.

My confirmation number is: A6LKKB. My day travel is March 8th from Sao Paulo Guarulhos.

You know the worst?

I couldn't cancel within 24 hours of the purchase because I couldn't talk to any operator over the phone. They put me on hold for more than a hour for three times on Jan24 and I couldn't reach then.

I have more than 8,000 followers on Twitter and 5,000 on Facebook. I'm a writer, blogger, marketer and a person of influence in Brazil. I'm about to spread this conversation all over the web until something happen and I get my money back.

I look forward to hearing from Continental Airlines soon very soon.

Thank you

Ricardo Jordao Magalhaes
ricardom@bizrevolution.com.br
@bizrevolution

[Ombudsman]

Unfortunately long hold times are pretty standard for airline call centers. Continental does make the option available to cancel and refund a ticket purchased within 24 hours on their website. Did you purchase the ticket directly through Continental or was it purchased through a third party? If purchased with Continental you just needed to go to the website, view the reservation using the confirmation, and then click on the cancel/refund option. Unfortunately you waited too long and the window of opportunity to cancel the non-refundable ticket within 24 hours for a full refund lapsed. You can use the value of the ticket towards another for one year.

[jimworcs]

I am loving the passion of this complaint...but sadly Rjordao, you have got no chance!! They wouldn't do it even if your disabled child was swept out to sea in a tsunami and your grandmother died the night before.... but I also love the Twitter and Facebooks threats.....however, 5K & 8K isn't that much!!