[raileanutatiana]

i am living a nightmare, i booked 2 tickets with expedia.com then the tickets were from Malev Hungarian Airlines, I am from Moldova and an US resident my husband is an US citizen, we had to flight there with 2 stops in Europe NY- Rome- Budapest _Chisinau (Moldova) and back Moldova-Budapest- Milan -NY, the airline MAlev Hungarian Airlines never ever contact me , not by phone or e-mail, to send an information kit of their requirments on transit, after i called them 2 weeks before flight they are telling me I need a type of Airport transit Visa from the Italian Consulate in NY, i tried the consulate told me: Miss they shoul not sell this type of ticket they are not issuing me a such of visa do to my country citezenship, and they to know about it,the consulate told me to change the ticket for one stop in Europe, i contact back Expedia.com and the Airlines, Goooooooooood 11h one the phone if you belive me!!!!!!!!!!! they not cancelling they are not changing , they are not post pone it, i have been told that i bought the most restricted ticket!!! They asking me for a viza that does not exist, or the consulate is going crazzy and discriminating , i don't know what to belive, i am stuck , with a lot of monney paid for something that cant not be used in nooow way, the people from italian consulate NY are nasty, don't thick you'll get help soon, and the Malev Hungarian Airlines, never send you an info , an awarring unless you call them and make sure you meet i don't know what kind of requirments that physicaly i can't not get them, my only option was to put the consulate and the airline on teh phone and let them dispute the issue, then the airline tries to get some refund on my tickets, and the sels manager of the Malev Hungarian arilines told me: i dont Know why the italian consulate gives such a hard time to the citizens from eastern europe, Soooooooo They know, they had all my info, they sould be awarrning people, that's were they flight !!!!!!!

[raileanutatiana]

i am living a nightmare, i booked 2 tickets with expedia.com then the tickets were from Malev Hungarian Airlines, I am from Moldova and an US resident my husband is an US citizen, we had to flight there with 2 stops in Europe NY- Rome- Budapest _Chisinau (Moldova) and back Moldova-Budapest- Milan -NY, the airline MAlev Hungarian Airlines never ever contact me , not by phone or e-mail, to send an information kit of their requirments on transit, after i called them 2 weeks before flight they are telling me I need a type of Airport transit Visa from the Italian Consulate in NY, i tried the consulate told me: Miss they shoul not sell this type of ticket they are not issuing me a such of visa do to my country citezenship, and they to know about it,the consulate told me to change the ticket for one stop in Europe, i contact back Expedia.com and the Airlines, Goooooooooood 11h one the phone if you belive me!!!!!!!!!!! they not cancelling they are not changing , they are not post pone it, i have been told that i bought the most restricted ticket!!! They asking me for a viza that does not exist, or the consulate is going crazzy and discriminating , i don't know what to belive, i am stuck , with a lot of monney paid for something that cant not be used in nooow way, the people from italian consulate NY are nasty, don't thick you'll get help soon, and the Malev Hungarian Airlines, never send you an info , an awarring unless you call them and make sure you meet i don't know what kind of requirments that physicaly i can't not get them, my only option was to put the consulate and the airline on teh phone and let them dispute the issue, then the airline tries to get some refund on my tickets, and the sels manager of the Malev Hungarian arilines told me: i dont Know why the italian consulate gives such a hard time to the citizens from eastern europe, Soooooooo They know, they had all my info, they sould be awarrning people, that's were they flight !!!!!!!

[PHXFlyer]

Obtaining and possessing the proper documents for your travel (passports/visas) is entirely your responsibility and not the airline's or travel agency's. As long as an itinerary is a valid routing for a particular fare the airline or agency can sell it to you. When you book online they don't ask for your nationality and what passport(s), residencies, visas etc. you hold and then only display itineraries that are valid for your particular situation. Again it's up to you to determine where you can transit without a visa and when you must obtain one to do so.

Expedia should be able to change your itinerary so that you only have one stop in Europe and can transit without obtaining a visa. They will, however, charge a fee to do this as well as adjust the fare and charge you the difference. Sorry but unless you can get the necessary visa changing the ticket and paying the fees/additional fare is the only way to go.

I'm sorry to hear you are having difficulties with the Italian Consulate but that has nothing to do with the airline or the travel agency. Have you tried going to the Consulate in person? If you bring a print out of your e-ticket confirmation and itinerary you might make better progress face to face.

[raileanutatiana]

i have been there at the consulate with teh ticket in my hands and i 've been told that they can't do nothing about it, i have to change it, the company shouldn't allow this, so : no one wants to cooperate and do anything, i have been twice at the consulate asking for this, i have to response to this situation!

[raileanutatiana]

and about changing the tickets , expidia is telling me now that the tickets are restricted it can't be changed , when i bought them there was a general rules and regulations about my flights there was nothig saying it is the final and can not be changed, i Know there is a charge or a fee but they telling me now that the airline has another rule and i con not find that rule to see it, what they are talking about

[PHXFlyer]

Originally Posted by raileanutatiana

and about changing the tickets , expidia is telling me now that the tickets are restricted it can't be changed , when i bought them there was a general rules and regulations about my flights there was nothig saying it is the final and can not be changed, i Know there is a charge or a fee but they telling me now that the airline has another rule and i con not find that rule to see it, what they are talking about

Call Expedia and request a supervisor. When you reach a supervisor ask that they read you the fare basis of each segment of your itinerary. They may be the same for all three in either direction or they may differ. It all depends on how your ticket priced out the day you purchased it. The fare basis is a grouping of alpha-numerics such as QXY21NR.

Once you have this information then call Malev. Give them the routing and date you purchased your ticket and the fare basis codes supplied by Expedia. They will be able to tell you the restrictions which apply and the fees associated with changing. Remember if there was a combination of fares used usually the most restrictive rule applies so if even one segment was fared with a super-restrictive fare which cannot be changed it renders the whole ticket that way.

Now if Malev tells you a bulk or consolidator fare was used usually these are changeable as long as the point of origin and destination doesn't change. If your ticket was issued with published fares and the rules allow changes then great. Either way you'll need to contact Expedia once again (and I also suggest you request a supervisor) and inform them you've spoken to Malev and the rules do indeed allow for changes.

Good luck.

[raileanutatiana]

thank you for information, i did contact both of them and i have spoken witha level 3 superviser and i have a case there with them, they keep on telling me that i agreed to their rules, i have a print of their rules and regulation when i purchased the tikets and it says some general stuff and that they have not recieved the rules and restriction from the airline but in many cases could changed before the deprture date, i tired many ways they have to do somthing all they keep on telling me is: i do appologize and i understand how you feel , they are not responsible is the airline, but at the moment of purchase they diddn;t have any regulations from them, so what do i do? it is still going on..............

[azstar]

If you are unable to obtain the required visas, most airlines will issue a refund. Ask Malev if they will refund your ticket price. Then, you would have to purchase new tickets, probably at a higher fare.

[The_Judge]

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