[concered_rights]

While waiting for my flight 5552 at XNA, Northwest Arkansas Regional Airport, I over heard a Delta representative making a comment about my pets traveling on the plane while she was on the phone. In order to resolve the situation I went up and asked if there was a problem with my reservation with my pets going on the flight. She informed me they were not on my reservation. I explained to her what might have happened and she called who I think was her supervisor, Barbra. I re-explained that my itinerary was changed several times over the past 3 months before my flight and that that might have been the reason the pets were not on my reservation. She proceeded to call another Delta Representative about how many pets were allowed to fly on board. I then showed her the printed form of the Delta Pet On-Board Regulations. It clearly states 4 Pets are allowed to fly in the main cabin, there were 2 pets already for that flight and my two dogs of the same size, species, breed and weight are part of the exception where they fly in one kennel as one pet. There was more than enough room to fit them in the 4 pets per flight. I then told her that I had been flying through XNA for 5 years that the kennel I was using was the correct size and that 4 pets were allowed she said and I am quoteing "Oh, don't get mean with me." She then asked the other representative to make a note on my account about the way I was acting. I did not act in a hostile way and I was not angry at her. I removed myself from the situation after that and had my mother resolve the issue. To re affirm my claim I called a Delta Supervisor myself and asked how many pets and she reconfirmed that it was 4 pets and my Pet Reservation might have been lost because of the several flight changes. By the time I was done talking with the Delta Supervisor on the phone, Barbra had called a TSA agent to "monitor my activity." I know it was for this purpose because as I was boarding my plane the TSA agent told my dad to "Try and keep her(me) out of trouble." I did nothing to merit this kind of disrespect. It was not my fault my reservation had been lost or that Barbra did not know the guidelines for pets in cabin. In the end the pets were able to fly and we did pay for them like we were suppose to. But after removing myself from the situation, I am very concerned with the fact that Barbra over exercised her power of authority and called a TSA agent and reported me. At the moment she started threatening me I was really concerned, I felt like I was being treated like a terrorist. That by merely stating I had been flying through there and I know my kennel fits on the plane she escalated the situation so much even after I left the hostile environment she had created. In this charge climate when anything you do is immediately flagged and documented at an airport I was certainly worried what might happen to me and my future travel. She clearly abused her authority to intimidate me. If you could hear the phone call made to the supervisor you could hear I was in a state of panic.

After the way Barbra treated me and disrespected my rights not only as an individual and human being but as a citizen, I will no longer be flying through XNA. I know it wont be an economic impact to Delta or XNA, but I refuse to fly through there ever again and I will fly through a private airport in Branson, MO. Please know that the only reason I am no longer flying from XNA is because of Barbra.

[pattis]

when an agent is on the phone trying to rectify a situation,stay out of their face. let them do their job. If an error occured with your reservation, she was trying to fix it. You shouting...'I had been flying through XNA for 5 years that .....". leave an agent alone when they are trying to fix something....your yapping only distracts them

[concered_rights]

She wasn't trying to fix anything and I didn't yell @ her. I told her that I know the kennel fits. She was completely wrong in the whole situation with the wrong information and was trying to over charge me by 200 dollars. And I do have the right to stand up for myself. Believe me if I was shouting it would have be more than I've been traveling for 5 years. I'm sure you wouldn't be quiet when someone is trying to over charge you 200 dollars for something you already paid for. I didn't have 200 to gift to delta. And then tell you something completely wrong when the delta pet in cabin rules are right in her face.

It deems kinda funny that all delta worries about is getting their 200 dollars and worring about to dogs . That why the missed that attempted suiside bommer. And its quite clear you don't stick up for yourself, take it from me when you sit idely by and let's things happene to you that's when you let people try to screw you over. In the end after I called a supervisor not her it was resolved she was in the wrong and a complete idiot. She's just a delta agent and doesn't marit any of my respect when she doesn't respect me.

[concered_rights]

Please ignore the missed grammar spellings.

[mars6423]

well im sure that since you have been flying for at least 5years that you would know that it isnt delta who missed the terrorist, it was security that missed him

[concered_rights]

That still doesn't take away from the fact she was wrong.. either way it was both tsa and deltas fault...that's all

[mars6423]

in your case delta messed up

but they didnt mess up in the terrorist thing, they would have no idea and they dont do the searches

[jimworcs]

Delta, as with all airlines, do have a responsibility to ensure the safe operation of the flight. It is not just a matter for security. Staff must be vigilent to odd behaviour, changes in behaviour, etc. This is one of the fundamentals of the Israeli security system. In this case, there was a significant change in this man's behaviour in the 30 minutes before the flight landed, and it was noted by some passengers around him. It remains to be seen if some Delta staff ought to have observed this.. lets wait for the final report and recommendations before declaring them guilty or innocent.

[The_Judge]

This one Jim, I whole-heartedly disagree if you're blaming Delta. You don't say it outright but your post insinuates, imo, that you believe they failed at something. Of course, airline staff should be vigilant of possible threats. You mentioned it's not just a matter for security. I don't even know how to respond to that. Security is exactly that. If they can't be counted on to do their job can we expect a flight attendant who has not gone through nearly the required training a TSA official has? Can we expect a gate agent who already has enough to do, to now be a TSA rep. I'm not saying the airline staff should be oblivious, I'm saying that is their job and they failed. Don't blame DL. The are required to use TSA for security.

[mars6423]

jim i know its their (delta's) responsibilty to keep their planes safe, but its also the passengers responsability to look out for suspicious activity

its the securities job to make sure that things like bombs get caught BEFORE getting onto the flight and detain the individual....its not the flight attendants job, its not our job to do the "pat down" and neither the FA's or individuals have scanners or x-ray machines to search people, and if they did than there would be an outcry of people crying for privacy rights being destroyed......its theirs aswell as the passengers job/responability to report suspicious activity to the authorities and find ways to eliminate the threat, but when it comes to bombs guns etc that is secutity that is in charge as they have the means and it is their job description

[The_Judge]

Re-reading my post, I may go back to grammer school. It's painful to read.

[jimworcs]

Judge,
The grammar was painful... but who is in a position to criticise??!! lol..

I am not saying Delta security failed, I was responding to the suggestion by mars that only formal security have a role in ensuring the airlines remain safe. All airline staff have a role to play and events such as the recent Delta incident occur when all the holes in the Swiss cheese line up. British Intelligence who knew of the bombers radicalisation should have passed this on to US intelligence. US intelligence failed to act on information provided to them by the bombers father and by Nigerian authorities. Amsterdam security had failed to implement the use of body scanners although they had been fitted, etc, etc. My point was that everyone has a role to play.

One of the most unfortunate side effects of the "take over" of security by the TSA is that people now feel they can wash their hands of responsibility and simply rely on them. In fact, check in staff need to pay attention to the actions and demenour when they are asking the passenger the questions about bag packing, etc. Gate staff need to be vigilent for nervous or excited behavour, cabin staff also need to be vigilent for this and for unusual in-flight behaviour, such as frequent or extended lavatory visits, etc.

I am not saying Delta fell down in this case. I am saying, we don't yet know if Delta fell down on this and we need to wait and see.