[lawlertx]

I took flight 349 from Vegas to Hartford on 3/19/10. The flight was delayed an hour because two passengers had not arrived from Albuquerque. 120+ passengers were inconvenienced for two. When they arrived, we were further delayed with waiting for their luggage. Southwest customer service said we would still arrive in Hartford on-time, eventhough we were delayed 1+ hours. Pilot said we would make the time up in the air. We still arrived over 1 hour late. No apologies, no compensation, no extra peanuts (lol). Many people missed appointments, dinner reservations, connecting flights on other airlines (heard them talking on the plan). We need a customer bill of rights to fight the abuses of these airlines. Southwest blew it this time!!

[pattis]

It is a no win situation. If it were the other way around you, or someone else would be complaining that "they knew that there was a late arriving flight with connecting passengers on it , why could'nt they hold it??" I don't know what time your flight was. Perhaps it was the last flight of the day, so that particular aircraft did not have to fly any longer that day/night. It is unfortunate that people missed engagements. Hopefully those that missd connections were assisted. Like i said , it is a no win situation. They should have at least given xtra peanuts