[Starburst]

I walked up to the curb side check in and the man that was helping kept repeating that tips were not included in my total cost. Which would have been fine to say it once but over and over? Then he wouldn't give me my ticket or baggage claim ticket until I tipped him!!!! Blackmail is not the way to get returning customers!!!!

[Gromit801]

Find out who his employer is (I guarantee you it's not Delta) and file a complaint.

[jimworcs]

He is acting on behalf of Delta, so it is about the standard of service you can expect from this nightmare of hostility and contempt for the passenger. The only realistic remedy is don't fly Delta.

[The_Judge]

Originally Posted by jimworcs

He is acting on behalf of Delta, so it is about the standard of service you can expect from this nightmare of hostility and contempt for the passenger. The only realistic remedy is don't fly Delta.

Absolutely correct. He is acting on behalf of Delta. But if he is working for a company that is contracted by Delta, he could very conceivably be working for UA the next day and AA the day after that and CO the day before. Same employee working for several different companies.

IMO, the issue is with the company the employee works for. Flame away, ladies and gents.

[Gromit801]

I'm with you Judge. Jim doesn't get it.

[IAmJulie]

Poor Delta! Fly AA.

[mars6423]

IAmJulie.........Delta is the worst but AA isnt that much better, so don't go around telling people fly AA as the amount of complaints will surely rise and if im not mistaken AA keep adding extra fee's or were the first to impose some (first bag fee)

Delta and AA need to have a major overhaul and bring in a firm that specializes in customer service and then maybe they can improve their image and service, delta is too big and dont care about their customers. AA just have terrible customer communication and they both look to screw the passengers who are supposed to keep them flying even tho the govt steps in.......let them fail increase a healthy competition

and the United Continental Merger shouldn't be allowed to pass but it will

[justme]

I have yet to meet a curbside check-in agent who actually works directly for an airline. There are any number of contract companies that they could work for, and while I agree the complaint should be handled through their employer, the airline they were representing should be notified as well. I am sure that no airline would approve of his conduct, and would like to know when things like that happen so they can work to stop it from happening again.

[Gromit801]

All the airline can do, is forward the complaint to the skycap's employer. They have no power to do anything else legally.

[jimworcs]

If I go into McDonalds and the toilets are a disgrace, I complain to the manager. I could care less that McDonalds has "outsourced" it's toilet cleaning to an outside company. It is that simple. The customer needs to hold the service provider that they pay accountable.

Delta doesn't get to get off the hook by outsourcing. I could care less who provides wheelchair services, inflight meals, curbside check-in, cleans the toilets, etc. When I buy a ticket from Delta, I will hold Delta accountable for the services they need to provide to facilitate me using that service.

Gromit, you don't get it. If Delta get enough complaints about the curbside service, they will either change the provider or take action to make the provider perform. If I complain the provider, you think they will tell Delta we have had loads of complaints? You are stupid if you can't understand why Delta need to know.