[Lorenzo LC]

I recently visit the Fly.ThomasCook.com website to book flight only from the UK.
Having viewed the site two weeks earlier I observed the previously advertised seats had risen in price by £40....now £210 each...and these were sub-headed as only 6 left at this price. I subsequently booked.

You can imagine my frustration when I returned to the website earlier today to find the price had dropped by a further £40...and these were sub-headed as only 4 left at this price. For the sake or 4 days I've lost £120 (3 seats booked)

Surely this practice of sub-heading seats in this way is mis-leading and OK if it is not and I have no recourse to complain, its a warning to others of their devious practices.

[jimworcs]

This so called "dynamic pricing" where the price is dictated entirely by the market leads to ridiculous anomolies like this, and can in fact lead to people buying last minute. However, it is no different to things being on sale just after you paid full price. Inevitably with pricing someone loses out. Airlines are the worst for it though... it lacks any transparancy and has perverse incentives.

[The_Judge]

Jim, I'd almost say that you are not siding with the customer if I didn't know better. But onto the point.....ticket prices change rapidly. Numerous times per day. You could have checked again in 10 minutes and it might have been 50 Euros higher. I think it's best to buy when you think you've got a good deal and never check again. It leads to frustration and long waits on the phone trying to get a refund which usually comes in the way of a credit then trying to redeem it later never seems to work.

[jimworcs]

Easyjet used to offer some kind of lowest price guarantee, not sure if they still do, whereby you could get credit if their price goes down. But most other airlines do not... I agree with the advice to pay what you feel is a fair price and then let it go, but it is frustrating as hell..

[Eileen]

Our recent flight booked through Canadian Affair was one disaster after another I am amazed there are not more complaints on your site.
We have been given the runaround since we first complained, shuffled about from one company to another, nobody will take our complaint seriously. We arranged for primer class on the way out to UK which we did not feel was any better that economy, and were told by the flight attendent that this was the only plane that did not have the proper seats, so we paid $250 ea and four of us flying feel we have been duped
Our return flight was no better and the extra that was charged for over weight luggage was obscene. Where do we go from here???

[jimworcs]

If your flight originated in Canada, the regulator is Transport Canada. However, for service quality complaints all they will do is forward the complaint to the airline for comment. They will not intervene in any other way. Your complaint is with Canadian Affair and you should pursue them rather than the carrier (they use Air Transat & Thomas Cook mainly).

The upgrade paid for the following services:

Increased seat pitch (35") and extra wide seat.
Priority boarding
Hold luggage allowance of 30kgs.
Dedicated check in desk allowing quicker check in.
Separate on-board cabin.
Welcome onboard cocktail
Attentive personal service
Individual dinner menu and waiter service
Four course meal with four choices of wines
Complimentary bar service and wine with meals
After-dinner liqueur
Free headphones and amenity kit.
Your problem will be that you will feel that the first item on this list is what you were paying for, plus the extra 10Kg luggage allowance. The rest is frippery. However, the airline will try to argue that it was a whole service, but that individual elements can't be guaranteed.

If it was significantly worse than reasonable expectations, you could try suing in Small Claims Court. Your case will be bolstered if you have photos or evidence of your claim and poor service.

How much luggage did you have? With Premier Service you have 30kg of luggage allowance per person.. that is quite a lot!!