[s194428]

I have witnessed the most appalling customer service situation ever. I was scheduled to travel from the flight from Denver to San Jose at 9.34 on First Class.s I approached the gate, I was accosted by the representative with an offer to fly on the previous flight for $50 extra. I agreed and he told me it was not going to be first class but economy. I said it was ok. When I went in, my hand baggage was snatched from me and I was put in a Seat 22E - middle. I asked the rep if I could be moved to the emergency row middle seat instead. I have never seen anyone answer me as impolitely as he did. When I asked him why he would not give me a seat that was empty given that I was downgraded, he asked me to leave if I wanted to in the most impolite tone I have ever heard "You get 22 E. You can leave if you don't like it" was what I was told - which I did. I found when I got out that my bags have however left. I now have been charged $50, have lost my bags and am at Denver Airport. The guy at the door then tells me "That is $39 extra". So you downgrade me and then charge me $39 to get on a middle seat???? I am going to blog and post this experience in every site that I can. I will make sure that over the next 2 hours that I am stuck here, this post will feature in a dozen forums. I am a Star Alliance Gold member with 500k Lufthansa Miles. This is about the worst I have been treated anywhere.

[Butch Cassidy Slept Here]

Southwest also flies, non-stop, Denver - San Jose. Their frequent flier program is very skimpy compared to the one you're in now. But, on Southwest, you get to deal with civilized staff and get fairly reliable service (LaGuardia, perhaps not.) So the question is whether you prefer playing frequent flier roulette and pursue the never-available frequent flier ticket, or are you willing to tell United to stick their miles where the sun doesn't shine and regain your sanity?

When you read this I sincerely hope you're on your way to, or in, San Jose.

[Butch Cassidy Slept Here]

Just saw the time you posted. I suspect the next ANYTHING, from Denver to San Jose, won't be until tomorrow. Stop at the Southwest counter, get a ticket for tomorrow, then start looking for an airport motel. The Hilton Garden Inn, in Aurora, is good as long as you don't get a room with a noisy refrigerator. Otherwise, the Marriott is next door. Good luck.

[s194428]

Only to find that the united baggage counter was locked. So while I was glad to see that my bG HD in fact made it, there was no way I could get to it a d it had my car keys. So I kept banging on the door for about 20 minutes until someone emerged. First class hah- this was a first class flight from he'll !!! I am going to blog every message board until so
eons from united responds.