Notices

Swiss Air Investigation (Dec 2025): Swiss Air is currently under investigation by AirlineComplaints.org for serious violations of passenger rights including but not limited to abandoning passengers at foreign airports; causing negligent delays that result in missed critical connections, particularly impacting travelers attending funerals; providing dishonest assurances through flight staff; failing to manage visa-related issues, leaving travelers stranded in untenable legal situations abroad; mishandling luggage containing essential medications; providing inadequate support for grieving passengers; refusing to offer readily available alternative flights; ineffective communication; causing emotional distress to affected passengers; poor coordination with partner airlines; systemic breakdowns in global phone-based customer support; technical failures on their lost luggage website; ignoring customer complaints; and breaching their fundamental duty of care to passengers.

Swiss Air Investigation Update (Feb 2026): Due to observed Swiss Air behavior, this investigation is escalating for additional serious violations of passenger rights including but not limited to issuing token and bad-faith refunds that bear no reasonable relation to the actual value of unused ticket segments; refusing to reimburse documented replacement transportation costs incurred as a direct result of their operational failures; misrepresenting nominal payments as meaningful refunds; failing to honor explicit written commitments to reimburse out-of-pocket expenses; forcing bereaved passengers to retrieve delayed baggage at their own expense despite being provided with a delivery address; shifting additional financial burdens onto passengers for fuel and transport required to recover mishandled luggage; attempting to substitute legally owed cash compensation with restrictive “goodwill” vouchers; implying that such vouchers constitute adequate settlement of unresolved claims; failing to provide transparent refund calculations or justification for nominal reimbursement amounts; and demonstrating bad-faith escalation handling through repetitive, non-authoritative, template-based responses that avoid substantive resolution.

We are expanding this investigation to the public and requesting feedback from Swiss Air customers here.

Other Airline Complaints If we receive 10 complaints about an airline, we will create a specific section for it above.

Egypt Air luggage complaint

Tools...

Thread Tools

Display Modes

Nov 3, 2010, 1:48 PM

lupine

Join Date: Oct 2010

Posts: 1

Egypt Air luggage complaint

On the 15th July I flew from Johannesburg to London Heathrow (via Cairo).

On collecting mine and my partners luggage in London we saw that the zips and locks had been cut off and items stolen from inside. (Leather jacket, trainers, swiss army knife)

I lodged a complaint at the time (with American Airlines, who were working on behalf of Egypt Air) and was given a report form and reference number and told Egypt Air would contact me within 2 weeks.

I have still not heard back from them now. I have phoned countless times and nobody ever answers and have sent two letters.

Can anyone advise me what action I can take from here?

Reply With Quote

« Previous Thread | Next Thread »

More options...

Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)

Posting Rules
You may not post new threads You may not post replies You may not post attachments You may not edit your posts BB code is On Smilies are On [IMG] code is On HTML code is Off Forum Rules

Forum Jump

Similar Threads
Complaint	Complaint Author	Forum	Replies	Last Post
Complaint	M-J	General Discussion	1	Mar 27, 2009 6:51 PM
Customer Service Another complaint	ubrowp2	Delta Air Lines Complaints	1	Nov 10, 2008 4:02 AM
Egypt Air - Lost Baggage Complaint	skrohilla	Other Airline Complaints	2	Oct 2, 2008 8:09 AM
Egypt Air	lcabreira	Other Airline Complaints	0	Dec 6, 2007 4:16 PM

All times are GMT. The time now is 11:03 PM.

Egypt Air luggage complaint

About Us

AirlineComplaints.org

Advertising