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Old Nov 9, 2010, 11:59 AM
angryairlinepassenger angryairlinepassenger is offline
 
Join Date: Nov 2010
Posts: 1
Default Is THIS 5 star service?

Where do I start?
Our flight was cancelled without us being informed until 30 minutes before departure.
After waiting 1 - 2 hours in the airport, we were transferred 1 HOUR away to a hotel destination to stay overnight.
the Motel was not correctly informed - nor were they paid by Malaysia Airlines. All passengers were forced to sleep in the lobby in and around the Motel until 5am and 4 phone calls to Malaysia Airlines by myself and a friend to figure out what was going on.
We were transferred back to the airport the following day to be told that our connecting flight in Kuala Lumpur had been missed, so we would be staying in ANOTHER motel which would be 'only 5 minutes from the airport, practically walking distance.'
So after waiting almost an hour for a cab and being driven another HOUR to our destination, we proceeded to have 2 1/2 hours more sleep (1 hour less sleep than the night before).
I sent an email to find out what was going on, as we weren't informed of where we would be staying, when our connecting flight would be and received an email back 1 WEEK LATER. That is service for you.
I explained everything that happened and hoped for some kind of reimbursement with the flight as it also ate into 2 days of my holiday and all I receieved back was that Malaysia Airlines followed all protocol to fix the problems. But it will not be ending there.
Malaysia Airlines can get stuffed if they ever think I will fly with them again - never have I been treated so poorly by an airline and then received no compensation for it. Infact, never have I been treated so poorly by any airline fullstop.
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