[Esra]

I just wanted to share the complaint that I sent to both Lufthansa and United Air as they blame each other for the mistakes...

I am writing on behalf of my partner who is stranded in Germany not being allowed to board. We bought a ticket from the the internet both for him (Aykut Ogut) and myself (Esra Banguoglu). We decided to change our dates of return, changed his return from the 9th of March to the 12th of March and mine from the 4th of April to the 1st of April. We were told a change in dates was possible as long as we upgraded, so Aykut Ogut was quoted a charge $282 and Esra Banguoglu $ 309. This happened only after we spent about 4 hours on the phone with 5 different agents and 2 different supervisors and were told anything from 1) this ticket can't be changed...2) Can only be changed to if you upgrade to 1 st class and pay 8 thousand dollars to....finally the last scenario described above... by the way we had asked an agent in Istanbul at the airport if the ticket was changeable and was told "Yes" for a fee of 100 Euros....so contradiction and contradiction again and again. So finally after the very last quote of the above prices of $282 dollars for reservation # 27SK9Q...my partner flew out of LAX yesterday on the 12th of March and into Frankfurt today only to be told that he cant fly to Istanbul because he does not have a reservation, although he is holding an intinery, saying Economy class -Confirmed for flight LH 3344. So he had to pay, now mind you all of a sudden the price of $ 400 to step into a flight supposedly already confirmed. I talked to an agent at the counter from his cell phone in Germany, who was one of the rudest and most unhelpfull people, he did not listen to the problem for even 1 second and said "Its not my fault, it is the fault of United Air(does not make you look very good)...so anyway my partner paid now $ 400 to get on the plane, hoping he had enough on the credit card and would not be stuck at the airport. I called lufthansa here at Los Angeles...the 1800 645 38 80 number and was told by a very nice supervisor, she was at least kind the following.... "Upps, the rates department did not get around to charging the fee on the credit card"...I guess they are too busy for now and us customers just get bullied around in Frankfurt for it, with no idea as to what on earth is going on and very, very, very confused, because no one can explain the reason...no one in Frankfurt knew why and I had to find out from Los Angeles..."why"....Now I am flying on the 1 st of April and lets see together what happens to me.....flying with Lufthansa has been a very unpleasant & scary experience for us...from my experince as a customer, I feel like no one has a clear answer for things, when Lufthansa makes a mistake such as not having time to charge a rate from a credit card, no one is taking responsibility..till it too late and no one could explain at Frankfurt, what was going on..."too bad, not my fault, pay or do not fly" are not acceptable attitudes or ways of treating a passenger...having a lufthansa agent on ground in Frankfurt, shrugging his shoulders, not having enough time to listen to a passenger, he told me on the phone he had other things to do and then blamed it all on United Air...is the most unproffesional attitude, I have ever encountered in my travels. It even more gives the image of Lufthansa as an institution being and acting very confused. For me it is easy, not to fly lufthansa again but I highly suggest for your company to be trained in better communication skills with your customers, and more communication and precise training in terms of ticket change rules and inter-department information flow. Sorry it is the "United Airs" fault, sorry it is the fault of the "Rates" department are not acceptable answers or attitudes....I hope that Lufthansa can carry on it's journey with more expansion, dignity, helpfulness, trustworthiness in the future....remembering that the attitude, word, and face of every agent on the phone or ground is creating an image of a huge company in every second, to millions of people.<?xml:namespace prefix = o ns = "urn:schemas-microsoft-comfficeffice" /><o></o>

[proego]

I encourage every one to Boycott the worst world wide airline: Lufthansa German shoddy predatory greedy Airline !! Let them as they are planning to do ... dream to acquire other airlines and to destroy the competition: Air Austria, Air Italy, LOT, Swiss Air. Would you fly to be screwed, arrested and even jailed? Only than Fly LUFTHANSA! Lufthansa apparent Customer Service and Marketing Plan: Screw them! LUFTHANSA CEO WOLFGANG MAYRHUBER Marketing Plan: Hire the cheap incompetent idiots as stewardeses and morons as captains, for your money they will help you to be arrested jailed and fined, just for supporting and flying on shoddy LUFTHANSA Airlines in old tradition of SS! On February 10, 2009 the people of Poland were told and had the best proof how well the employees of LUFTHNSA are carring about passengers, when member of Polish parlament, candidate for polish Premier, Jan Maria Rokita on Lufthansa flight LH3336 first was assaulted by Lufthansa stewardess, than late after her racist behavior and fraudulent claim to aircraft captain, he and his wife were denied boarding and due to fraudulently claimed alleged “agressive behavior“ wrongfully arrested by evidently racist German police. Lufthansa Airlines confirmed that on 10 of February, 2009, the passenger was escorted by the German authorities from the aircraft on flight LH3336 between Munich and Cracow. Unfortunatelly the idiots from Lufthansa did not know the gentelman whom they assaulted, was11.07.1992 - 26.10.1993 Chief of the Office of the Council of Ministers, the potential Prime Minister of Poland, Member of Parliment, and his wife Nelly Rokita, who is the adviser of Polish President Lech Kaczynski, but the polish citizens know very well his always set back and restrained behavior. In 2003, Jan Maria Rokita was awarded “Man of the Year“ title, which is a very prestigious award. That is the marketing act of the century! Lufthansa latest Marketing slogan: We hope that in spite of the irregularities you had a successful and pleasant trip and you will choose Lufthansa again in the near future. Really? I hope you will be soon out of business, you damn german crooks! My best LUFTHANSA EXPERIENCE: Canceled flight LH 9052 on trip to Honolulu, Hawaii: Iterinary: GDN LO 359, Saturday, December 27, 2008 FRA UA 901 / LH9052, Saturday, December 27, 2008 SFO UA 79 / LH9136 Saturday, December 27,2008 HNL UA1036, Saturday, January 17, 2009 SFO UA 0906, Sunday, January 18, 2009 MUC LO 396 Sunday, January 18, 2009 Lufthansa knowingly abandoned the passengers, failed to inform them of their rights, than refused to pay mandatory cancellation compensation. The governing laws: ● Regulation (EC) No 261/2004, being valid from February 17, 2005, establishing common rules on compensation and assistance to passengers in the event of of cancellation of flights. In case of flight cancellations, the operating air carrier is not obliged to pay compensation in accordance with article 7 of Regulation (EC) No 261/2004, only if it can prove to the Luftfahrt-Bundesamt (LBA) that the cancellation is caused by extraordinary circumstances which could not have been avoided even if all reasonable measures had been taken, and this definitively is not the case. ● European Court of Justice: case Wallentin-Hermann v Alitalia—Linee Aeree Italiane SpA (Case C-549/07), December, 22, 2008. The European Tribunal of Justice (EJC) on December 22, 2008, in Wallentin-Hermann case closed the loophole of always abused frivolous interpretations used by the airlines of “technical or extraordinary circumstances“, when further defined and limited the use of such defense. Finally the definition of “technical and / or extraordinary circumstances“ by the ECJ court now stands firm and solid. Any carrier must prove that the alleged mechanical problem leading to the cancellation was “beyond its actual control,” the court affirmed in a statement. Complaint: In case of any flight cancellation for whatever reasons the airline(s) are required to provide passengers with: • emergency flight booking, and an alternative transport to final destination, what was not at all done by either of the airlines. Canceled was the segment (UA 901 / LH 9052) of my multiple segments flight, starting on December 27, 2008. The flight operator is United Airlines (UA 901) while the contractual booking carier is Lufthansa with flight number LH 9052. My reservation was through Lufthansa airlines on Lufthansa flight LH9052, I am entitled to claim compensation from Lufthansa, the airline with which I have the contract, for breach of that contract. The governing laws: ● Regulation (EC) No 261/2004, being valid from February 17, 2005, establishing common rules on compensation and assistance to passengers in the event of of cancellation of flights. In case of flight cancellations, the operating air carrier is not obliged to pay compensation in accordance with article 7 of Regulation (EC) No 261/2004, only if it can prove to the Luftfahrt-Bundesamt (LBA) that the cancellation is caused by extraordinary circumstances which could not have been avoided even if all reasonable measures had been taken, and this definitively is not the case. ● European Court of Justice: case Wallentin-Hermann v. Alitalia—Linee Aeree Italiane SpA (Case C-549/07), December, 22, 2008. The European Tribunal of Justice (EJC) on December 22, 2008, in Wallentin-Hermann case closed the loophole of always abused frivolous interpretations used by the airlines of “technical or extraordinary circumstances“, when further defined and limited the use of such defense. Finally the definition of “technical and / or extraordinary circumstances“ by the ECJ court now stands firm and solid. Any carrier must prove that the alleged mechanical problem leading to the cancellation was “beyond its actual control,” the court affirmed in a statement. Flight Cancellation (Article 5): Cancellation is the non-operation of a scheduled flight on which at least one place was reserved. From this, claims for compensation and assistance under Articles 7, 8 and 9 of the a.m. EC Regulation will arise (see summary in the attached table). Under extraordinary circumstances, the operating air carrier is partially or totally exempt from the obligations under the a.m. EC Regulation. Examples: Political instability, meteorological conditions incompatible with the operation of the flight, security risks, unexpected flight safety shortcomings, strikes, etc. Disclosure: The operating air carrier is obliged to comprehensively inform the passengers of this EC Regulation. For this purpose a notice at check-in is required and in addition a written description of the rules for compensation and assistance in the case of denied boarding, cancellation or a delay of more than two hours is to be handed over to each passenger concerned. At the same time the passengers shall be informed in writing of the responsible body for complaints. Derogating or restrictive clauses in the contract of carriage cannot limit or preclude the contents of the Regulation. Policy enforcement: The Luftfahrt-Bundesamt (LBA) is the competent authority for the implementation of Regulation (EC) No 261/2004 in Germany. Under this task the LBA analyses on the basis of the complaints the individual air carriers’ policies and causes the air carriers to eliminate systematic infringements of the EC Regulation. If necessary, sanctions will be imposed consisting of fines. The aim is to ensure proper implementation of the consumer protection regulation according to EC law in Germany and to reduce the causes for passenger complaints. Rights to compensation : Under the following conditions, compensation or assistance according to the EC Regulation (Article 3) may be claimed: 1. The passenger is departing from a German airport or the passenger is departing from an airport in a third country, the arrival airport is a German airport and the operating air carrier is an air carrier licensed under the Council Regulation (EEC) No 2407/92. 2. The passenger has a confirmed reservation and presents himself/herself for check-in at the time indicated in advance or if no time has been specified, not later than 45 minutes before the published time of departure or the passenger has been transferred by the air carrier or the tour operator from a booked flight to another flight and presents himself/herself for check-in at the time indicated in advance or, if no time has been specified, not later than 45 minutes before the published time of departure. Determination of compensability: In case of flight cancellations, the operating air carrier is not obliged to pay compensation in accordance with article 7 of Regulation (EC) No 261/2004, only if it can prove to the Luftfahrt-Bundesamt (LBA) that the cancellation is caused by extraordinary circumstances which could not have been avoided even if all reasonable measures had been taken. The reasons leading to the flight cancellation shall be given in the form of the statements as requested in this form and shall be verified by appropriate documentation. LBA will resolve upon the acceptance of the statements on the basis of the information and documentation provided. Information about the kind of documentation that is to be provided as means of proof is given in the note boxes coloured in grey (see below) in each section. If more than one complaint refers to the same flight, it is sufficient to fill out the just once. In this case, however, the LBA reference No of the complaints concerned shall be stated in section 3. This form is to be signed in section 8 by the person acc to article 63d lit. 4 of Luftverkehrs-Zulassungs-Ordnung (German Air Navigation Certification Order) being the competent person for clearing and accepting complaints in your company. Changes concerning this person and/or in the contact addresses are to be declared in writing to LBA without delay. If your company has not yet provided this information, the person and/or the contact address are to be announced in writing to LBA without further delay. If one is refused entry to flight because of overbooking or find that your flight has been cancelled, the airline must hand you a leaflet explaining your rights and describing how much money one is entitled to. The rates are: ● Flights of 1,500 km or less: € 250 ● Flights between 1,500 km and 3,500 km: € 400 ● Flights of more than 3,500 km: € 600 It is up to enforcement agency LBA to determine if airline is obliged to pay compensation, not by Lufthansa customer service office clerks (Fabian Herrmann and Janine Seidel) or United customer relationship. Airlines liability insurance minimum coverage: The law requires mandatory insurance for each airline against liability as follow: In accordance with Article 6 of the Regulation (EC) No 785/2004 and §§ 45-47 Luftverkehrsgesetz (Air Navigation Act) the minimum liability insurance cover in respect of passengers, baggage and cargo shall be as follows: ● 250.000 special drawing rights per passenger for bodily injury ● 4.150 special drawing rights per passenger for delayed carriage of passengers ● 1.000 special drawing rights per passenger for damage to baggage and delayed carriage of baggage ● 17 special drawing rights per kilogram for damage to cargoBoth, Lufthansa Airline or United Airline never handed to any of the passengers as required liflets and / or explaining customers rights. Passengers rights enforcement: The competency to deal with passengers complaint is with the national enforcement body where the flight - segment problem had its origin, and / or where the airline is domiciled. Consequtly I have requested mandatory compensation from Lufthansa airline as the result of canceled one of the segments of my on round trip flight from Gdansk (GDN) Poland, to Honolulu (HNL), Hawaii, USA. The European Court of Justice assured that the airlines must pay up, unless the technical fault was due to “exceptional circumstances“ exclusively defined by the court, such as an act of terrorism or deliberate sabotage. Further the compensation may be refused only, if the technical problems stem from events which, by their nature or origin, are not inherent in the normal exercise of the activity of the air carrier, are beyond its actual control. Both airlines in violation of Regulation (EC) No 261/2004, negligently abandoned the passengers. Both United Airlines as well as Lufthansa are jointly in contempt of the European Court of Justice. The final decision in Wallentin-Hermann case final verdict, was delivered in mid December of 2008. The law requires that in situation like this airlines, not the passengers themselves, arranges reservation service as the replacement for cancelled flights, what was never offered or done. Both United Airlines as well Lufthansa not communicating with each other, are “Star Alliance“ members. Over public announcement service we were informed to seek the hotel Steigenberger, and no one who is not familiar with the town could not locate them. We were only told where to go to the exit, nobody assisted us to find hotel shutlle bus-stop. We were running to and from seeking that bus stop. There was no any form of help to direct us in the right direction. All Lufthansa did is to tell all passengers to call toll free number: 00 (1) (800) 538 2929, to United Airlines located “somewhere“ in all center in the United States. Consequently as many passengers were calling at the same time it was impossible to get to United Airlines employees, the phone were busy, the waiting time was tremendous, mobile (cellular) telephone bill as the consequence are enormous. If someone was lucky and get connected after several hours of trying, than United told Lufthansa passengers, that have no records of any passengers booked as Lufthansa passengers, and in my cast I am not listed on United Airlines Flight UA 901 passengers list, only due to incompetence of airline employees causing counterproductive tremendous stress, aggravation and tremendous general confusion. My flight was more than 3,500 km and as the boarding was denied, I am entitled to the regulatory damage of not less than € 600, plus any and all the expenses on any consequent flights. In addition should any airline flying from EU airports responsible for the delay or cancelation of the flight anywhere in the world, passengers are entitled to claim 4,150 SDR (Special Drawing Right), which at the currency exchange rate was about 4,897.00 €, equivalent of about 6,300.00 U$, (the exchange rates needs to be prorated to actual currency exchange rates on the day of occurrence, December 27, 2008). Both airlines after the incident caused only by airlines negligence, ground support mechanics damaged the winglet of the aircraft, negligently abandoned all passengers. Incident was clearly preventable, was caused only as the result of not following by airline(s) personel mandatory operating safety procedures on the airport ground, tarmac, by ground support crews. The parties are governed by the binding contract and whenever a passenger purchases a ticket, he does so for a comfortable journey. Travel time: As the travel took from 05:00 am Friday, December 27, 2008 Polish time, (06:00 pm Friday, December 26, 2008, Honolulu time) with the arrival (landing) at 11:55 am, Sunday, December 29, Polish time (Sunday, December 28, 2008 10:55 pm Honolulu time), with consequently lost luggage which was delivered at the local address, which I have received later at 4:00 am Honolulu Time, all time being sleepless. My entire hardly earned vacation were ruined by flight delay. That is almost 58 sleepless hours in transit or travel. Compensation entitlement: Regulation 5 (EC) No 261/2004, European Court of Justice in Luxembourg: Case Wallentin-Hermann v Alitalia—Linee Aeree Italiane SpA (Case C-549/07), December, 22, 2008. Justice agreed that any technical issues during aircraft maintenance don’t constitute “extraordinary circumstances” that would allow airlines to avoid paying passengers compensation for canceled flights. In its judgment, the Fourth Chamber of the Court of Justice held: “Extraordinary circumstances” was not defined in the 2004 Regulation, but the phrase was to be interpreted narrowly since article 5(3) constituted a derogation from the principle, indicated in recitals 1 and 2 of the preamble, of protection of consumers, in as much as cancellation of flights caused serious inconvenience to passengers. In addition to denied boarding on flight of more than 3,500 km, compensation of not less than € 600, I am entitled also to claim flight cancelation 4,150.0 SDR (Special Drawing Right), of about 4,897.00 €. I am also entitled to any and all incurred travel expenses, and any legal fees I should encounter. Airlines failed to provide mandatory accommodations after flight cancellation. No notifications, no refreshments (until 18:00 - 6:00pm with first and quite late meal), no flight reservation service. Travel expenses (reconstructed or estimated): Phone calls expenses related to notifying other party (long distance and rooming fees) about flight delay (air time on 2 mobile phones): lump sum of 20,00 €. Reimbursement for the lunch at Frankurt Airport of 25,00 € . Air time on my mobile phone for calling for seveal hours from Frankfurt to toll free number in United States lump sum of 25,00 €. Refreshments at Frankfurt 20,00 €. Entertainment at Frankfurt, while forced to spend night at hotel 50,00 €. Meals while waiting at the San Francisco airport (per diem), lump sum of 35,00 €, refreshments 20,00 €. Taxi in Honolulu lump sum of 25,00 € (I missed the free transpportation from Airport to residence). Refreshments and dinner in Honolulu (per diem) 50,00 €. Recuperation from jet lag after the travel (5 days) at per diem rate of 500,00 € per day. Total claimed lump sump casual and ordinary out of pocket travel expenses are: 2,9035.00 €. Complaint preparation fees 250.00 €. What was the air carrier’s reaction? Lufthansa after classical stunt of denial of the compensability due to as alleged fraudulent claim “ unfortunate event was an unforeseeable, unexpected and exceptional accident“ and is now arogantly ignoring me, is NOT at all responding any more to any correspondance related to claim submitted via e-mail,or their website. The communication with the airline is extremally difficult. Airline(s) has not informed passengers of their rights, neither has disclosed any proper procedures for submitting complaint, and such despite the demand were never disclosed to me, to properly communicate between the passengers and the carriers. Many passengers as foreign nationals were not proficient in german or english languages. 1. The flight was cancelled. Both United Airlines as well Lufthansa are Star Alliance members. Passengers were abandoned by both airlines. 2. All Lufthansa did was to provide passengers with the Toll Free number: 00 (1) (800) 538 2929, of course to United Airlines located somewhere in the United States. No efforts were undertaken to accommodate the (non English speaking passengers). Many foreign travelers couldn't also not speak German. Many were Germans, who are not obliged to speaking English in their home country!. 3. Over public announcement service we were informed to seek the hotel Steigenberger. There was no any form of help to direct us in the right direction. 4. Passengers booked on United Flight under Lufthansa were told by United that they are not on passengers list. I learnt about it after my call to United Number 001 (800) 538 2929. Only by jogging from Hotel to Airport, and between United and Lufthansa with substantial arguments the passengers were able to fight themselves for the reservations, on connecting flights. 5. The stress was building up as: Lufthansa persistently mislead all passengers claiming that it was United flight and reservations must be made with United Airlines by the passengers. United refused to accommodate Lufthansa passengers. 6. In case of cancelled flight the airline has the obligation to arrange the reservations for the passengers not the passengers themselves. 7. That is what the passengers are paying for to their travel agents. The Star Alliance members are required to settle their professional duties between themselves. Abandoning passengers in case like this raises to criminal negligence. 8. The Airline is responsible to accommodate the passengers in any way passengers may require, with no exception. 10. As it was impossible to connect with United as to many abandoned passengers were calling reservation office in the US. 11. Many people on that flight were even non English speaking people (Polish, German, French, Italians, Russians, etc.) 12. Shockingly passengers booked on this flight through exchange with Lufthansa , apparently according to United Airlines, were not on the list of the United Airlines. 13. No any form of assistance either by either Lufthansa or UNITED AIRLINES were ever offered to any passengers at Frankurt Airport. That is contrary to statments in the email. Passengers were abandoned, were forced to make their own travel arrangements, despite that they were not proficient in foreign to them language(s). 14. Considering that the damaged aircraft was Boeing 747 400 series, accommodating close to at whether they had made adequate arrangements for a substitute plane to be available. Typical seating capacity of Boeing 747- 400 series is 524 passengers. Instead of abandoning passengers after flight cancellation, carrier should immediately arrange for substitute plane through any available airline brokerage. Providing replacement booking for such a huge number of passengers on already booked flights was clearly mission impossible, arogant, unprofessional, ruthless and highly questionable regarding the airlines mission statement, its approach to passengers, and business. It well demonstrates how well the airline is organized and how really cares about its passengers. Some passengers spent over 3 nervous days without the assistance of Lufthansa or United Airlines awaiting for the booking. 15. Neither of airlines have had a substitude stand by aircraft at any of the nearest European hubs. Lufthansa deliberately and with malice misleads passengers, denies compensation in violation of the governing law(s) and in contempt of European Court of Justice rulling in Wallentin- Hermann v Alitalia—Linee Aeree Italiane SpA (Case C-549/07), dated December 22, 2008. Citations from Lufthansa written response to the request for compensation: ( customer.feedback.eu@lufthansa.com ) *(for full e-mail replies by Lufthansa, please see attachments (3) on the end of this complaint. “Our partner United has informed us about the details surrounding the cancellation of your flight UA 901 on 27 December from Frankfurt to San Francisco. During the ground operations a towing truck accidentally hit the wing of the airplane thus causing the winglet to break off. As this unfortunate event was an unforeseeable, unexpected and exceptional accident, the airline cannot be held liable in this case.“ __________________________________________________ _______________________________ “We are sorry that you are not satisfied with our response. However, concerning the opinion of Lufthansa the judgement of the European Court does not mean that airlines are liable for cancellations due to technical reasons which are beyond their control - as in this case. Therefore we kindly ask for your understanding that we cannot offer any additional compensation.“ __________________________________________________ _______________________________ “Please be advised that this will be our final response to you in regard to this case. If you have any other questions or concerns not related to the current claim, we would be glad to assist you.“ __________________________________________________ _______________________________ “Regarding the events surrounding the cancellation of flight UA 901 on 27 December we are unable to pay any further compensation. You are of course free to contact any aviation authority or law enforcement institution you wish to involve.“ Fabian Herrmann and Janine Seidel as the employees in charge, should be properly trained by the airline, knowledgeable about all mandatory legal requirements, helpful, and authorized to act in the best interest not only of carrier but first the passengers. Based on objective evidence and an intentional attempt to escape from liability, by any and all means, by writing targeted, predatory, purposly misleading counterproductive emails on behave of Lufthansa customer reations, resulted only in uncalled aggrevation, and substantial waste of time. Considering criminal behavior of those Lufthansa employees, who accepted on themselves to make the determination of compensability, while not authorised and qualified to do so, justify maximum sanctions of 25,000 € to be imposed by this enforcement agency on Lufthansa. All travel expanses are reconstructed, as it is impractical and impossible to keep exact accounting of petty cash, in many cases the receipts were lost or not provided. Cost of living (COLA) in Honolulu, Hawaii, USA, is higher than in any other states. For tourist daily cost of surviving (hotel, meals, refreshments and entertainment) in Hawaii (per diem) is not less than estimated 500,00 to 600,00 U$ per person. It is up to the carrier (LUFTHANSA) to make me now an offer that I can't refuse. 1 SDR *(Special Drawing Right) is worth about 1.18 €. €1.00 is equal to about U$1.285. Law and case references: http://curia.europa.eu/en/actu/commu...cp080100en.pdf http://www.icao.int/icao/en/leb/mtl99.pdf http://eur-lex.europa.eu/LexUriServ/...01:0007:EN:PDF Consequences of flight cancellation and delay: Consequently after such extremely long travel (58 hors), I have been devastatingly exhausted and needed full week of time for after travel recovery from time change and jet lag, as due to nervous situation, I was unable to sleep either in the hotel and later on the airplane during the flight. I have been to tired to enjoy the New Year event in Honolulu, which we planned for several months before. Consequently I was than unable to travel as planed to Kuai, Maui, Molokai and Big Island of Hawaii, during my 3 weeks of vacation due to extreme exhaustion after such a long flight. My vacation plans in Hawaii were substantially affected by the unplanned and uncalled change in flight schedule, as neither of the airlines have not timely provided a substitute plane from the nearest hub, what should be done with a minimum time delay. My vacation Plans as well as my companion arriving separately, were also totally ruined, as we were unable to enjoy either New Year, or other pre-planed trips, activities and / or business meetings. Settlement: The amount of settlement to be paid is always subject to negotiations. I am requesting settlement as proposed below, saying so, under all special circumstances of this case, as explained above, I am submitting my non negotiable demands for compensation. I am considering proposed below settlement terms as fair and just under any and all circumstances, in this case. As my New Year vacation as the result of flight cancellation were totally ruined, in addition to compensation, and all out of pocket expenses as stated above, as a replacement for my totally ruined vacations, I am requesting fully paid round trip (for two) for the „4th of July“ in Hawaii, between June 27, 2009 to to July 19, 2009, with, with return booked for August 27, 2009, (subject to my approval). The trip should include at least 21 pre-paid nights (two bedrooms suite) in Waikoloa Hawaii resort on Big Island of Hawaii. Hilton Waikoloa village in Hawaii web pages: http://www.hiltonwaikoloavillage.com The settlement I am seeking is travel for two value about U$ 5,000 21 days Hilton Waikoloa accommodation for 2 in a 2 bedroom suite, value about 25,000 U$ and than 5,000 Euro cancellation compensation in compliance with Infringement of Article 5 of Regulation (EC) No 261/2004. Reimbursement for lost income during 25 days of those vacation in the amount of U$ 15,000 (self employed). Lufthansa's response: Regarding the events surrounding the cancellation of flight UA 901 on 27 December we are unable to pay any further compensation. You are of course free to contact any aviation authority or law enforcement institution you wish to involve. Yours sincerely, __________________________________________________ ____ Fabian Herrmann / Janine Seidel Customer Feedback Europe Lufthansa German Airlines Customer Feedback Europe PO Box 1289 Liverpool L69 3AX UK E-mail: customer.feedback.eu@lufthansa.com Incorporated in the Federal Republic of Germany with limited liability. Corporate Headquarters/Sitz der Gesellschaft: Deutsche Lufthansa Aktiengesellschaft, Köln Registration/Registereintragung: Amtsgericht Köln HR B 2168. Chairman of the Supervisory Board/ Vorsitzender des Aufsichtsrats: Dipl.-Ing. Dr.-Ing. E.h. Juergen Weber Executive Board/Vorstand: Wolfgang Mayrhuber (Chairman/Vorsitzender), Stephan Gemkow, Stefan Lauer Thank you for your Email dated 19 January. We are very sorry to learn about the irregularities and difficulties you experienced as a result of a flight cancellation on 27 December. For your inconvenience and your trouble we would like to apologise most sincerely to you. As a matter of course we have already contacted our partner United Airlines and are currently researching the reasons for these unfortunate events. We kindly ask you for your patience during our handling process. We will contact you as soon as we have obtained more information. Yours sincerely, __________________________________________________ ____ Fabian Herrmann / Janine Seidel Customer Feedback Europe Lufthansa German Airlines Customer Feedback Europe PO Box 1289 Liverpool L69 3AX UK E-mail: customer.feedback.eu@lufthansa.com Incorporated in the Federal Republic of Germany with limited liability. Corporate Headquarters/Sitz der Gesellschaft: Deutsche Lufthansa Aktiengesellschaft, Köln Registration/Registereintragung: Amtsgericht Köln HR B 2168. Chairman of the Supervisory Board/ Vorsitzender des Aufsichtsrats: Dipl.-Ing. Dr.-Ing. E.h. Juergen Weber Executive Board/Vorstand: Wolfgang Mayrhuber (Chairman/Vorsitzender), Stephan Gemkow, Stefan Lauer Lufthansa's second e-mail (2) response: Thank you for your patience during our handling process. We are sorry that you feel you have to write in English. Of course you can also write to us in your native language. Our partner United has informed us about the details surrounding the cancellation of your flight UA 901 on 27 December from Frankfurt to San Francisco. During the ground operations a towing truck accidentally hit the wing of the airplane thus causing the winglet to break off. As this unfortunate event was an unforeseeable, unexpected and exceptional accident, the airline cannot be held liable in this case. As a matter of course we and our partner still offer care and assistance to our passengers in such a situation. We very much regret that you felt that the service provided was not up to the standard you have come to expect from us. Due to the large numbers of guests who require assistance it is not always possible to honour personal requests as much as we would like to. We kindly ask for your understanding in this matter. The ground staff in Frankfurt offered all involved passengers hotel accommodation. All major hotels operate shuttle buses from the airport that are free of charge for hotel guests. Therefore no transportation voucher was issued to you. Since this unpleasant chain of events was caused by an accident and our partner United has fulfilled the EU regulation by offering accommodation to you, no further compensation can be paid in this instance. We are glad that you could continue your journey the next day on LH 456 and we hope that in spite of the irregularities you had a successful and pleasant trip and you will choose Lufthansa again in the near future. Yours sincerely, __________________________________________________ ____ Fabian Herrmann / Janine Seidel Customer Feedback Europe Lufthansa German Airlines Customer Feedback Europe PO Box 1289 Liverpool L69 3AX UK E-mail: customer.feedback.eu@lufthansa.com Incorporated in the Federal Republic of Germany with limited liability. Corporate Headquarters/Sitz der Gesellschaft: Deutsche Lufthansa Aktiengesellschaft, Köln Registration/Registereintragung: Amtsgericht Köln HR B 2168. Chairman of the Supervisory Board/ Vorsitzender des Aufsichtsrats: Dipl.-Ing. Dr.-Ing. E.h. Juergen Weber Executive Board/Vorstand: Wolfgang Mayrhuber (Chairman/Vorsitzender), Stephan Gemkow, Stefan Lauer Lufthansa's e-mail response: Thank you for your Email. We are sorry that you are not satisfied with our response. However, concerning the opinion of Lufthansa the judgement of the European Court does not mean that airlines are liable for cancellations due to technical reasons which are beyond their control - as in this case. Therefore we kindly ask for your understanding that we cannot offer any additional compensation. Please be advised that this will be our final response to you in regard to this case. If you have any other questions or concerns not related to the current claim, we would be glad to assist you. It is our hope that these events will not keep you from choosing Lufthansa again for your journeys.Yours sincerely, __________________________________________________ ____ Fabian Herrmann / Janine Seidel Customer Feedback Europe Lufthansa German Airlines Customer Feedback Europe PO Box 1289 Liverpool L69 3AX UK E-mail: customer.feedback.eu@lufthansa.com Incorporated in the Federal Republic of Germany with limited liability. Corporate Headquarters/Sitz der Gesellschaft: Deutsche Lufthansa Aktiengesellschaft, Köln Registration/Registereintragung: Amtsgericht Köln HR B 2168. Chairman of the Supervisory Board/ Vorsitzender des Aufsichtsrats: Dipl.-Ing. Dr.-Ing. E.h. Juergen Weber Executive Board/Vorstand: Wolfgang Mayrhuber (Chairman/Vorsitzender), Stephan Gemkow, Stefan Lauer Lufthansa's e-mail response: Regarding the events surrounding the cancellation of flight UA 901 on 27 December we are unable to pay any further compensation. You are of course free to contact any aviation authority or law enforcement institution you wish to involve. Yours sincerely, __________________________________________________ ____ Fabian Herrmann / Janine Seidel Customer Feedback Europe Lufthansa German Airlines Customer Feedback Europe PO Box 1289 Liverpool L69 3AX UK E-mail: customer.feedback.eu@lufthansa.com Incorporated in the Federal Republic of Germany with limited liability. Corporate Headquarters/Sitz der Gesellschaft: Deutsche Lufthansa Aktiengesellschaft, Köln Registration/Registereintragung: Amtsgericht Köln HR B 2168. Chairman of the Supervisory Board/ Vorsitzender des Aufsichtsrats: Dipl.-Ing. Dr.-Ing. E.h. Juergen Weber Executive Board/Vorstand: Wolfgang Mayrhuber (Chairman/Vorsitzender), Stephan Gemkow, Stefan Lauer Lufthansa German Airlines Customer Feedback Europe PO Box 1289 Liverpool L69 3AX UK Lufthansa Customer Relation: Germany Deutsche Lufthansa AG Deutschland Gütersloh Zip Code33322 Fax+49 1805 838 005 Help all to FIGHT BACK those crooks: E-mail Lufthansa CEO, and other employees, tell them what YOU think of that shoddy airlines: wolfgang.mayrhuber@dlh.de,publicrela...n.weber@dlh.de,

[PHXFlyer]

WOW! My eyes hurt and I didn't even read the entire post. Was this verbosity really necessary? I'm off to my Opthamologist!

[proego]

Originally Posted by PHXFlyer

WOW! My eyes hurt and I didn't even read the entire post. Was this verbosity really necessary? I'm off to my Opthamologist!

The problem is with formating on that site. This is the complaint form from official form for the enforcement agency filed against Lufthansa. Should the web page formating be better, than the eyes wouldn't hurt you.

[jimworcs]

It is overwhelming... I can't imagine many people reading all of that... perhaps it would be better to re-post without all the detail and highlighting the key elements of your issues.

[PHXFlyer]

Originally Posted by proego

The problem is with formating on that site. This is the complaint form from official form for the enforcement agency filed against Lufthansa. Should the web page formating be better, than the eyes wouldn't hurt you.

Please just stick to the facts of YOUR complaint and leave all of the other bull**** out. You can highlight a single word or phrase and provide a hyper-link to the relevant EU regs. Also, try to include some paragraph breaks.

[Leatherboy2006]

Firstly the what did the big wig from Poland do on board that caused him being kicked off the flight. Just because him and his wife are Polish big wigs doesn't mean they are able to do what they want and not expect to be punished for misbehavior. Secondly if you are so anti German why did you not fly LOT and support your national air carrier?
As to them giving you a free holiday in Hawaii over July 4th, all I can say is click your heels three times and say 3 times "there's no place like Hawaii" that will probably get you there faster then your insane "demands"
Finally no wonder Poland fell so easy to Germany during WWII

[proego]

Originally Posted by Leatherdick2006

Firstly the what did the big wig from Poland do on board that caused him being kicked off the flight. Just because him and his wife are Polish big wigs doesn't mean they are able to do what they want and not expect to be punished for misbehavior. Secondly if you are so anti German why did you not fly LOT and support your national air carrier?
As to them giving you a free holiday in Hawaii over July 4th, all I can say is click your heels three times and say 3 times &quot;there's no place like Hawaii&quot; that will probably get you there faster then your insane &quot;demands&quot;
Finally no wonder Poland fell so easy to Germany during WWII

You see leatherdick, they did nothing, they were assaulted by the primitive, witch wich suppose to do her job, and she did not. By the way the GENTELMAN is Polish and always very well behaving, his wife is GERMAN, she as a German objected the way her hubby was treated by that flying scum. I am in deed connected with some Airlines operations, in some way, therefore I can judge better the unusually rude behavior os that German thwat, than you sitting in front of mama PC and playing smart ass. The stewardess mistreated their overcoats and wad stashing them by force in overhead compartments, what she had no right to do. She could only help them an only if they asked for, and never touuch their personal property and stuffing it by force and damaging it. That stewardess is an example of classic uneductaed moron who got to the position wher she wants to manage the world. She definitivelly has a chip on her schoulder, she never should fly ony any international flights. Don't be worry Leatherdick, my attorneys are going to negotiate the settlement, and for the treatment I received, I deserve royal now treatment. Leatherdick, please provide me your address so I would sent yo a post card from Hawaii a I do fly ther very frequently, and it wasn't my first or second time. As far as LOT I wouldn't fly LOT as I do not like their old communist management, and I am not going to support them either. Now I want to remind you thaty I got tickets on that flight reserved as LUFTHANSA (contract exchange between Star Alliance members), but it was UNITED flight. The ground service was BY LUFTHANSA as Flight LH9052, but the transport was on UA901. It is however a very bad service provided by the LUFTHANSA, and as far as compensation for cancelled light LUFTHANSA as the airline with which I have had a contract is financially responsible for. You might want to read the regulations: http://tiny.pl/bhwq I did flew on United, which is a classy airline comparing to Lufhhansa! In Poland theairline has new name now Luft Chamstwa what mean the Flying *******s (Arschloss). And if you believe that as you claim: finally no wonder Poland fell so easy to Germany during WWII you just introduced yourself as an nazzi skinhead (****head) which knows as much about the bravest nation on the world as you can spell your ****en first name, .. Klauss it is ye? So Leartherdick, get lost and never challenge me as I can make your hear grow on your kinhead! Leatherdick, You've just demonstrated that you are completelly uneducated empty *******! Get lost, and see you never

[proego]

Originally Posted by PHXFlyer

Please just stick to the facts of YOUR complaint and leave all of the other bull**** out. You can highlight a single word or phrase and provide a hyper-link to the relevant EU regs. Also, try to include some paragraph breaks.

PXXFlyer, I give you good bull advice, keep advicess fior yourself. No one ask you for comments, no one forces you to read. As long as I am not on your paycheck I see no reason to swollow your bull! If you have plenty of time do it, as it pleases you, while crank off my back. My advice to you, stick your BULL**** back, from where ever it fell out . I read some of your vulgar comments elswere and I am surprised that the moderator did not canned you so far. So my advice, eat your own bull****.

[proego]

Originally Posted by jimworcs

It is overwhelming... I can't imagine many people reading all of that... perhaps it would be better to re-post without all the detail and highlighting the key elements of your issues.

There is a problem with submitted data from Word, whic as you see get reformated. As far as reading, those who need it will made an efford, others like PXHFlyer or kinhead Leatherdick do not have to. However Having my first post, I have not been aware that this site "acts wierd" end compresses spaces as you se above. It is a free country, and no one need to be forced to do something against the law or own will. Unfortunately I submitted it with paragraphs, but the "site" condensed it so it got compressed and lloks very bad. On that plane was about 500 people and I am sure some of them could use it, before they talk to their shysters. I am a busy person and I do not have time to waste when "pasting" for extra formating. Other websites were more friendly.

[Leatherboy2006]

Leatherdick you are a real ****, and you are bigger than you think. *******s we can
find all over, I am not surprised that evey one have one, but why you have two?

Above is the private email that I got from proego, since his is a ball less ******* and blocked me from email back to him I will do it here.
Stay in Poland, ever wander why the world makes so many jokes about you people, you showed why your country is a big joke.
If you do make it back to Hawaii visit Pele and feel free to jump in.

[Leatherboy2006]

Berlin - A legal inqiry was launched Thursay after Polish politician Jan Maria Rokita had an argument with a stewardess on board a Lufthansa plane waiting to take off from Munich airport. The incident occurred Tuesday, when the former parliamentarian allegedly pushed aside a stewardess who had repeatedly asked him to fasten his seat belt.

After his vehement refusal to comply with the demands of the stewardess, the pilot reportedly expelled the 49-year-old.

Police escorted Rokita off the Lufthansa plane in handcuffs.

The politician is being investigated on charges of assault, breach of peace as well as non-compliance with aviation laws, police said Thursday.


Above is taken from an internet article about why Rokita was taken off the airplane...seems like he deserved it and as I thought another politcian who think his crap didn't stink and was told it was

[Butch Cassidy Slept Here]

charges of assault, breach of peace as well as non-compliance with aviation laws,

If the charge of assault is legitimate, as opposed to a "cover charge" (a fabricated charge filed to "cover" illegal conduct by law enforcement authorities,) then he deserved what he got. I'm somewhat inclined to believe the airline's side of this story--and no, not because it's Lufthansa. At some point, prior to being kicked-off the plane, this man may have identified himself as a figure in Polish politics. Since this was Lufthansa, rather than the domestic carrier, LOT, the Lufthansa crew may have felt some obligation to be extra careful not to do or say anything which could be construed as over-reacting. Finally, if the cops are able to get a blood, urine, or breath sample suggesting (alcohol) intoxication, this guy is--as flight attendant PHXFlyer likes to say--TOAST!

[Leatherboy2006]

There were several other news items about this case when I goggled it, this one seemed the most neutral to both sides

[proego]

Originally Posted by Butch Cassidy Slept Here

charges of assault, breach of peace as well as non-compliance with aviation laws,

If the charge of assault is legitimate, as opposed to a &quot;cover charge&quot; (a fabricated charge filed to &quot;cover&quot; illegal conduct by law enforcement authorities,) then he deserved what he got. I'm somewhat inclined to believe the airline's side of this story--and no, not because it's Lufthansa. At some point, prior to being kicked-off the plane, this man may have identified himself as a figure in Polish politics. Since this was Lufthansa, rather than the domestic carrier, LOT, the Lufthansa crew may have felt some obligation to be extra careful not to do or say anything which could be construed as over-reacting. Finally, if the cops are able to get a blood, urine, or breath sample suggesting (alcohol) intoxication, this guy is--as flight attendant PHXFlyer likes to say--TOAST!

Jan Rokita, 49, now a political commentator for a Polish newspaper, used to head the office of the Council of Ministers in the early 1990s and in 2005 he was the Civic Platform's (PO) nominee for prime minister in the parliamentary elections the party lost in the autumn of that year. The incident occurred Tuesday, when Rokita was travelling with his german wife Nelly, a consultant to polish president, who filed a complaint against an officer for criminal insult. This charge is also being investigated. Jan Rokita, for many years a leading light of Polish politics, was led off a German airplane in handcuffs after a scuffle with the crew aboard a scheduled flight from Munich to Cracow. Rokita was traveling with his wife Nelli, a deputy from the Law and Justice (PiS) party, who also joined in the argument. Rokita was escorted out of the aircraft in handcuffs and was released only after the Polish consul intervened. The airline personel should be always professional, know how to serve customers, and avoid any confrontation and the german bitch was not in compliance with any customer service protocols. That stupid stewardess just minutes before assaulted a disable person (a Hindu on a wheelchair) on the plane, no one reacted, despite that many of passengers monitored her behavior. Than just after that she assaulted the wife aof Jan Rokita, Mrs. Nelly Rokita. They called me an ass-hole and abused me. Demanded money and treated me like garbage - says Jan Rokita, a member of Parliament who was falsely and fraudulently acused of starting the brawl, about his and his wife`s coats being damaged by the stewardess. The couple put their coats on a vacant seat. The german flight attendant took the coats off, dropped the hat on the ground, than tossed the hat on the laps of Nelly Rokita, and than started by force to cramp the coats in to overhead compartment. Nelly Rokita ( a german citizen) got upsett and complained that that bitch who was cramping them. Moved by such unprofessioalizm Mr. Rokita took them out again and put back on a vacant seat. The attendant said "I am the boss on the plane, I do decide..". Only after she reportedly refused to let his wife place her coat somewhere else Rokita got upset, and wanted to make sure that their coats are not destroyed. Than she started to show hem "I am the boss attitude", unfortunatelly instead filling the complaint against Lufthansa for damages, he argued with that bitch. Now the attendant have NO rights to touch personal property of any passenger without their permission unless those and in the only case, are abandoned. She might ask them to do it but she can not do it by herself. That i s proper professional protocol,which should be followed by that german scumbug. There were problems with the plane earlier, as there were problems with the airplane safety. The plane was NOT properly prepared by the mechanics for the flight. That resulted that the plane crew was ****** of, and had a serios over 1 hour delay. Saying so the airplane crew have no business of taking their frustration on passengers, and that what happened, while rushing for the take off. She ordered him to fasten the seat belts, when he wanted to correct his coats. He than when asked for, refused to show her his documents and and than properly refused to leave the plane. Rokita already passed the border control, and stewardess had no business to ask him for documents, that is not her job. He properly refused. One needs to realise that passengers do fasten seat belts after the plane takes of the gates, and taxi to the runway, and never before. When the argument broke out, the stupid pilot without making an inquiry, as the plane was already one hour late, had sided with the stewardess, and than the police was called. Only after his refusal to comply with the demands of the stewardess, to fasten seat belts, after she attempted to fasten his seat belt, allegedly pushed aside a stewardess who had repeatedly asked him to fasten his seat belt. The stupid pilot thlen called german police and expelled the 49-year-old. They handcuffed an innocent Rokita and took him out. Police escorted Rokita off the Lufthansa plane in handcuffs, abusing him in different ways, e.g, was called Arschloch. On board the Lufthansa aircraft, Rokita first engaged in an angry exchange with a flight attendant after which, according to the Germans, he became "a threat to the safety of the flight" and, ignoring the captain's request, refused to leave the plane. Rokita beyond reasonable doubt is a victim of German prejudice towards Poles, and a weird bitch who was looking for confrontation. Rokita properly accused the crew of the Lufthansa flight and German police of brutality and "anti-Polish bias." Rokita is a man of honor, despite that he is pedantic mommy's boy, and love the attention. However in no waay he can or ever should to be labeled as a danger to the airplane, passengers, or the crew. That is no doubt that that stewardes is a classical mental case, with most likely mental pausal tantrums. The recording made by a co-passenger reveals Rokita`s cries for help to passengers: Help me, you are Polish, help me, Germans are abusing me! Hans Peter Kammerer, the spokesman for the Munich police, says that during Rokita's scuffle with the plane crew, there was "an attempt at bodily harm and breach of the law on air traffic safety." The Rokitas spent the night at a police station at the airport. The German prosecutor's office demanded bail of several thousand euros. After the Polish consulate intervened, it was decided that for a citizen of the EU, bail was not necessary and Rokita was released pending trial. The police supervisors excused the politician, stating that this police officer have a history of abusing his victims. For the sake of good name of Lufthansa, I hope this stewardess is eventually fired or moved to a position NOT requiring face to face contact with customers. I would not accept such treatment, no matter what her reasoning was. I hope Lufthansa will look more closely at their employees and clear our those who are not happy to be there in first place. Doesn't matter if this was over the coat or the seatbelt, It seems a rather excessive measure to kick someone out of the plane and put them in handcuffs because of a disagreement with the bitch employed as a stewardess, no matter what the cause - a fight over a seatbelt or the right place for the coat...! Sticking to security measures is one side of this shameful story, but reaching to excessive and unnecessary measures in the name of biased power trip is the other... I do fly with various airlines, and airlne crews are really out of their mind, banking on airline security after 9 / 11. But to decide to harshly remove this one and call him an *******, is outregeous not only to me. Such drastic measure probably resulted from some biased attitude and sense of superiority, double standards of wiked flight attendant, who probably applies them freely based on what citizens she deals with. The prosecutor's office in Munich has launched an investigation, while the Rokitas have said they will sue Lufthansa. The German airline has in the meantime put Rokita and his wife on its blacklist of individuals banned from Lufthansa planes and from using its terminals. I flew recently on for long segments on Lufthansa million miles, and I never seen such shoddy airline like Lufthansa.owned airplanes, and I wouldn't fly Airbuses any more. Cramped in a 14 hours flight from west coast to Munich (I got on the plane vein thrombosis) I almost died, while the stewardes with pale face was pissing in her pants as the plane allegedly got in to air turbulance. I flew over past 35 years several million miles, and I never seen any major airlines so shoddy like Lufthansa. I wouldn't fly Lufthansa, not because how they treated Rokita, but because I do not feel safe on Airbus, as well as I do not trust Lufthansa maintenance, wit latest development of serious problems with their landing gears. In case you are a Pole and desire to travel by airlines, stay out of Luft Chamstwa.

[proego]

Originally Posted by Leatherdick2006

Leatherdick you are a real ****, and you are bigger than you think. *******s we can
find all over, I am not surprised that evey one have one, but why you have two?

Above is the private email that I got from proego, since his is a ball less ******* and blocked me from email back to him I will do it here.
Stay in Poland, ever wander why the world makes so many jokes about you people, you showed why your country is a big joke.
If you do make it back to Hawaii visit Pele and feel free to jump in.

The word does not make many jokes of Poles, the *******s like you make them .
A far as Hawaii madam pele said that you have mahoo's okole, so buy more kukui oil.
Here is the comment from the press about Rokita:
[quote]"Polish politician taken into custody by German police
The daily Dzienik criticises the Munich police, who took Polish politician Jan Rokita into custody after he and his wife got into an argument with a flight attendant because they didn't want to sit in the seats they had been allocated: "Jan Rokita has been treated like a common troublemaker. …
But the most surprising thing about this incident is that it happened in a member state of the EU, which purports to champion the cause of free and liberal solutions.
In the conflict between Lufthansa and its passengers I am firmly on Mr and Mrs Rokita's side.

It's clear to me that Rokita did not pose a danger to passenger safety in this situation.

Initially the whole thing looked like a joke but I'm sure none of us would want to be in their position.

We know this couple and we know what to expect of them, and that certainly doesn't include them threatening someone.

Jan Rokita is well-known for being a cultivated person with principles."

[/quote=]

[jimworcs]

Proego, even if you had a legitimate complaint, which I doubt, the way in which you express it and the abusive and racist way you express your hosility towards the FA and Germans in general does your cause no credit.

[proego]

Originally Posted by jimworcs

Proego, even if you had a legitimate complaint, which I doubt, the way in which you express it and the abusive and racist way you express your hosility towards the FA and Germans in general does your cause no credit.

jim, MY complaints are for real, and I see no reason that I have to express myself in a polite way toward the people who as we all know are racsist for centuries. I have full right to be hostile toward racist and hostile nation, about what every pole knows wery well. The events surronded the Rokita case are self explanatory, and calling ARSCHLOCH a person who is innocent and treating him as a criminal or terrorist is really the best advertisement for the German Airline. You apparently are not aware about the racist TV advertisments were Poles are treated by those german savages as objects of scandalistic commercials, for soccer events I see that nation still as the savages and murderers, and I do not have to reference my filings about Holokaust and atrocities which that nation committed toward not only poles but humans. You might be to young to remember German atrocities in Auschvitz. In my opinion nothing changed in their mentality, by watching their behavior while visiting their country. You are entitled to your opinion and I wouldn't change mine. The events with Rokita are well demonstrating the german racist behavior and hatery toward poles!

[pattis]

Originally Posted by proego

I am a busy person and I do not have time to waste when "pasting" for extra formating. Other websites were more friendly.

Obviously...thats why all your long winded posts are here.

[pattis]

Originally Posted by proego

jim, MY complaints are for real, and I see no reason that I have to express myself in a polite way toward the people who as we all know are racsist for centuries. I have full right to be hostile toward racist and hostile nation, about what every pole knows wery well. The events surronded the Rokita case are self explanatory, and calling ARSCHLOCH a person who is innocent and treating him as a criminal or terrorist is really the best advertisement for the German Airline. You apparently are not aware about the racist TV advertisments were Poles are treated by those german savages as objects of scandalistic commercials, for soccer events I see that nation still as the savages and murderers, and I do not have to reference my filings about Holokaust and atrocities which that nation committed toward not only poles but humans. You might be to young to remember German atrocities in Auschvitz. In my opinion nothing changed in their mentality, by watching their behavior while visiting their country. You are entitled to your opinion and I wouldn't change mine. The events with Rokita are well demonstrating the german racist behavior and hatery toward poles!

You have every right to be whatever you want to be..however, keep in mind that it is people like you that keep the hatred going.Live in the here and now. As far as your mouth and behavior...if you acted and mouthed off that way in front of me at an airport. I'd listen to you about 3 min and afterwrds have you crying ...i'd frikin eat you alive.

[pattis]

BTW...this is not in a post to stick up for any airline just a post towards a pathetic piece of human trash.....Prego. Anyone know of any good GERMAN dishes?

[Leatherboy2006]

Originally Posted by pattis

BTW...this is not in a post to stick up for any airline just a post towards a pathetic piece of human trash.....Prego. Anyone know of any good GERMAN dishes?

Pattis the A**hold Prego is Polish so we would be looking for Polish dishes, and with the name Prego it guess that opens not only dumb Polish jokes but sauce jokes.
Hopefully butt wipe will stay in Poland and not pollute the gread Island of Hawaii.
I bet LH will not miss the racist jerk from their planes. I fly LH everytime I go to Egypt via Frankfurt and have had great times on them and very helpful staff.
Growing up in Chicago I am now remembering all the dumb Polish there guess they had to leave poland to raise their education rate.

[NMK]

[quote=proego;6699]
@ proego6699
YOU are very abusive ... and probably very lonely... and for sure have nothing else to do as to only attack and bully and swear... I feel sorry for you ...

Who cares who that politician is... good that Lufthansa kicked him and his "trophy" out... next time maybe he should spend some of "your tax zloty" and get the private jet... He has a choice ... but it does not mean he can do whatever he wants just cz he is a big shot ... well, at least, not on German territory ...

[The_Judge]

NMK......this thread is over 2 years old so nobody else it probably that interested in it but I found the result, it seems. I guess, at least in this case, that it matters little if you're a politician or not. I wonder if proego will come back to somehow try to spin it again.

"Polish well known politician – Jan Maria Rokita has to pay 3 thousand euro (12 thousand zloty) for brawling on German plane in Munich.

Rokita has been sentenced for a public order offence while he was trying to come back to Poland on German plane of Lufthansa. Rokita appealed to a court, because he said that the fine given by prosecutor’s office in Landshut in Bayern was unfair. According to the politician, he was offended by the crew of the plane.

Rokita was behaving irresponsibly in Fabruary when he wanted to come back to Poland from Germany. He did not want to leave the plane so he was taken away by the police."

GUILTY!!!!