[Murphy]

United Memphis *to Seattle*

Ok, my fault for choosing United AGAIN? *WTF am I stupid?

I figured I'd be able to use mileage offered to upgrade, pay for extra baggage since they changed the international baggage policy. I'd also like to check my 2 x 44 pound checked bags through to their final destination, Auckland New Zealand. *Never going to happen.. The letters themselves are small print.*

Ok Mr. Smisek... Let me guess, your a funny guy. Well not so funny cause your tending on the edge of false advertising.*

Firstly when you tell people your upgrading your fleet, what the fleet of iPads? I have yet to ride on any NEW united plane. I've got 3 more flights to go, but maybe, just maybe instead of blowing smoke up our ass about your new (must be private) jets, why don't you start retraining your employees.

First, I am the customer. I am the one being offered dishonest promises, "earn my business" or make United or Continental "an airline I want to fly", Well that just might be in the too hard basket for you and your staff. You know there are a lot of unemployed people who want jobs and can provide it without attitude. At least negative ones.*

Firstly last month, to correct my 9 hour "mechanical delay" I get a $1000 bill. That put me off you guys. Secondly you offer me a $250 voucher I cannot possibly use. *Third you give me 17000 miles which take 3-4 weeks to get. Also I question their usability. *Hey my traveling is over for the year...

Ok so you upgraded the entertainment systems in the aircraft, *new entertainment systems....Direct TV? *THAT COST. How much does that cost? 5.00 every 2 hours? * Extorting another couple dollars out of parents and their family vacation. Credit card only of course.*You call this LIVE TV? Seinfield episodes from 1995. *

So for 4 hours, I'm going to beat up what you as a CEO call an airline. I'm going to post my gripe in every corner of the web. Might buy a billboard by the end of the next 3 legs.*

United/Continental, *maybe a corporation but it still provides a customer a service and that itself is the foundation of business. Customer service...*More or less just got this on the napkin from my agro (angry) stewartess, " planes change values don't. Your priorities will always be ours". *What a crock.*

Spiel is not service Mr Smisek . Lip service maybe.

You guys ****** me off in Sydney and I think your point is the use of the post 911 push to become the MAD MAGAZINES no frill airplane of 2011 and beyond. *Your planes suck and in general, YOUR STAFF SUCKS.

Ok here is my iternary.
Mem, to Iah, to sea, to San, to SFO, to syd, to alk. All in roughly 3 days. *No flight has a longer than 24 hour layover and they are all on united.*

For normal people that's Memphis to Houston to Seattle to san diego to San Francisco to Sydney Australia to Auckland New Zealand. For those apple users it's about the same as depending on apples dictionary and spell check...
*
Hey I'm this ****** off and it's just my first day.

Memphis 400pm for a 6pm flight. Check in 2 x 44 lbs bags to Auckland New Zealand. Well that's impossible. You want 70 per flight. I first approched the United counter as my ticket said United. You staff member said "where are you going"? I said Seattle. She said are you going through Houston? I don't know. She said, why don't you find out then come to me. Then she went on to talk about her problems with her co-workers in front of a customer... *So I found my reservation and said yes I am going through houston. She said, that is her job and pointed me to another agent, then preceded to go back to talking about her coworkers.*

Your staff are doing things YOU SHOULD NEVER DO IN THE SALES FIELD.

So the second agent in Memphis; I asked that my bags be checked to Auckland. It's United all the way, and any layover is less than 24 hours. She wanted me to collect them in Houston ( 1 hour changeover) *and did not even print my boarding pass for Houston. *She checked my bags through to Seattle after I said NO, I ASKED THESE QUESTIONS TWICE, once on the phone, once Reno ground staff. *She said I will call, then labeled my bags Seattle and said she used an active service mans discount to get away from paying the 70.00.*Thanks for the fraud... Her (home) window warranty and replacement was far more important at 430 pm than the reason you are paying her. **

I used American last week and only one stewardess was a bit over the top. No other problems.

In general you need to shape up your ship mate.*

Oh, I just asked for a blanket. 37,000ft... I cannot get my baggage checked, you gripe about carry ons and now I've got to carry my own blanket? *We don't carry those is the answer? No, the answer is we don't do anything, we don't care about you, but we've got a marketing department that writes a bunch of stuff. Their good..

So I get to Seattle at 1250pm. I have to collect my checked baggage. I got to the United/Continental baggage counter and tell the woman I want to check my baggage through to Auckland. She states I have to go to the ticket counter on the 4th floor. I ask her if anyone is at the counter she states "I don't know". So I drag my bags to the 4TH floor. Go to the end of the terminal and guess what, nobody! *So I pick up the courtesy phone. Punch your buttons and get to a lady who tells me to wait till 4am. *Wow...

Guys do you ever use mystery shoppers or auditors of you own internal BS?