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Swiss Air Investigation (Dec 2025): Swiss Air is currently under investigation by AirlineComplaints.org for serious violations of passenger rights including but not limited to abandoning passengers at foreign airports; causing negligent delays that result in missed critical connections, particularly impacting travelers attending funerals; providing dishonest assurances through flight staff; failing to manage visa-related issues, leaving travelers stranded in untenable legal situations abroad; mishandling luggage containing essential medications; providing inadequate support for grieving passengers; refusing to offer readily available alternative flights; ineffective communication; causing emotional distress to affected passengers; poor coordination with partner airlines; systemic breakdowns in global phone-based customer support; technical failures on their lost luggage website; ignoring customer complaints; and breaching their fundamental duty of care to passengers.

Swiss Air Investigation Update (Feb 2026): Due to observed Swiss Air behavior, this investigation is escalating for additional serious violations of passenger rights including but not limited to issuing token and bad-faith refunds that bear no reasonable relation to the actual value of unused ticket segments; refusing to reimburse documented replacement transportation costs incurred as a direct result of their operational failures; misrepresenting nominal payments as meaningful refunds; failing to honor explicit written commitments to reimburse out-of-pocket expenses; forcing bereaved passengers to retrieve delayed baggage at their own expense despite being provided with a delivery address; shifting additional financial burdens onto passengers for fuel and transport required to recover mishandled luggage; attempting to substitute legally owed cash compensation with restrictive “goodwill” vouchers; implying that such vouchers constitute adequate settlement of unresolved claims; failing to provide transparent refund calculations or justification for nominal reimbursement amounts; and demonstrating bad-faith escalation handling through repetitive, non-authoritative, template-based responses that avoid substantive resolution.

We are expanding this investigation to the public and requesting feedback from Swiss Air customers here.

The Iberia Slogan - e e its your problem!

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Mar 14, 2012, 11:44 AM

Louwrie

Join Date: Mar 2012

Posts: 1

The Iberia Slogan - e e its your problem!

I couldn believe what we just went through with this airline. Me and my wife bought 2 tickets to fly from Johannesburg south africa to Madrid and back aswell. This morning phoned travelagency to get tickets printed out to take to the embassy, just to realize that the flights were cancelled by Iberia. Not telling us anything. I missed a embassy appointment today.
When we phoned them to get our money back so that we can urgently book other flights they informed us that they only refund in 8 weeks time.

That time we are suppose to be in italy ! I told the Iberia lady how can you just take my money. i need it to buy other tickets. Our stay and everything else is paid in Italy and if we dont get other flights today i stand the chance on missing a visa and loose all my money i have invested in this planned holiday.

Her response " e e its your problem"

Stay away from these dont give ash*t bastards !

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The Iberia Slogan - e e its your problem!

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