Notices

Swiss Air Investigation (Dec 2025): Swiss Air is currently under investigation by AirlineComplaints.org for serious violations of passenger rights including but not limited to abandoning passengers at foreign airports; causing negligent delays that result in missed critical connections, particularly impacting travelers attending funerals; providing dishonest assurances through flight staff; failing to manage visa-related issues, leaving travelers stranded in untenable legal situations abroad; mishandling luggage containing essential medications; providing inadequate support for grieving passengers; refusing to offer readily available alternative flights; ineffective communication; causing emotional distress to affected passengers; poor coordination with partner airlines; systemic breakdowns in global phone-based customer support; technical failures on their lost luggage website; ignoring customer complaints; and breaching their fundamental duty of care to passengers.

Swiss Air Investigation Update (Feb 2026): Due to observed Swiss Air behavior, this investigation is escalating for additional serious violations of passenger rights including but not limited to issuing token and bad-faith refunds that bear no reasonable relation to the actual value of unused ticket segments; refusing to reimburse documented replacement transportation costs incurred as a direct result of their operational failures; misrepresenting nominal payments as meaningful refunds; failing to honor explicit written commitments to reimburse out-of-pocket expenses; forcing bereaved passengers to retrieve delayed baggage at their own expense despite being provided with a delivery address; shifting additional financial burdens onto passengers for fuel and transport required to recover mishandled luggage; attempting to substitute legally owed cash compensation with restrictive “goodwill” vouchers; implying that such vouchers constitute adequate settlement of unresolved claims; failing to provide transparent refund calculations or justification for nominal reimbursement amounts; and demonstrating bad-faith escalation handling through repetitive, non-authoritative, template-based responses that avoid substantive resolution.

We are expanding this investigation to the public and requesting feedback from Swiss Air customers here.

In-flight Issue Worst flight ever

Tools...

Thread Tools

Display Modes

Jul 20, 2016, 2:49 PM

Maroon

Join Date: Jul 2016

Posts: 1

Worst flight ever

As experienced flyers but new members of Star Alliance, we were extremely disappointed from our recent UA flight - the worst flight we have ever encountered.
As an Economy PLUS flyer, we did not have IFE nor reading light for the entire flight duration (approximately 10:30h). Staff, including the flight manager, was terribly inconsiderate and careless about the case and made us feel very uncomfortable with the already awkward situation.Although no less than 7 people were sleeping on 3 seats in the aircraft, no alternatives were offered for us besides waking these people by ourselves and find a solution on our own.

I have filed an official complaint in their website. Are their any tips how to deal with such a terrible service??

Reply With Quote

Tags...

Tags

bad service, ife, united airlines

« Previous Thread | Next Thread »

More options...

Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)

Thread Tools
Show Printable Version Email this Page
Display Modes
Linear Mode Switch to Hybrid Mode Switch to Threaded Mode

Posting Rules
You may not post new threads You may not post replies You may not post attachments You may not edit your posts BB code is On Smilies are On [IMG] code is On HTML code is Off Forum Rules

Forum Jump

Similar Threads
Complaint	Complaint Author	Forum	Replies	Last Post
Canceled / Delayed / Overbooked Worst Flight Experience!!!	Paris	United Airlines Complaints	0	Jan 14, 2016 6:08 PM
Customer Service Worst flight experience!!!!!!!!!	itsjtothalo	Spirit Airlines Complaints	0	Jul 21, 2014 5:17 AM
Canceled / Delayed / Overbooked Worst flight experience!!!!!!!!!	itsjtothalo	Spirit Airlines Complaints	0	Jul 21, 2014 5:15 AM
Canceled / Delayed / Overbooked Worst flight ever	kawada	Flights Canceled / Delayed / Overbooked	0	Dec 17, 2011 7:51 PM
Canceled / Delayed / Overbooked Worst flight ever...	cookie007	Delta Air Lines Complaints	0	Apr 3, 2008 3:28 AM

All times are GMT. The time now is 7:47 PM.

In-flight Issue Worst flight ever

About Us

AirlineComplaints.org

Advertising