[metry2001]

I was taking the flight DL69 on 5/2 at 5:15 PM from ATL to MIA. I had an exit row seat, 17B. There was an African American bespectacled woman, checking the boarding passes at the gate B13. She asked me - Are you able to perform the activities required of exit row passengers? I said 'Yes' and she probably did not hear me. She asked me the question when I had already started walking down the tunnel. When I had already gone about 15-20 steps, she started yelling - Ma'am, Ma'am. So, I walked back wondering what was going on. She reprimanded me like a school teacher and told me that I had made a big mistake by walking away from her. I was to stand in front of her like an obedient student and answer all her questions before I could board. She threatened to call the TSA to handcuff me and made me wait until all the passengers were boarded. She harassed and humiliated me in front of 50 other passengers and all this - because she was hard of hearing.
Since the new airplane safety regulations, airport and airline personnel feel that they can treat passengers in any way they feel like. They forget that their very existence is defined by paying passengers.
The Delta employee is certainly in the wrong occupation because with her attitude, she should not be in any customer facing career. Any other customer focussed employer would have fired such an employee, but obviously I cannot expect the same of Delta - at the very least, Delta should severely discipline her.

It's pointless to write to Delta Customer Care because all you get from them is a hollow apology in a standard template form without any real resolution. I have tried contacting them with other issues in the past. I can confidently say that it is THE WORST AIRLINE to travel in. Since I live in ATL and the weekly trips that I make are serviced best by Delta, I have very few options. Added to customer service woes, they always over sell flights because of which they block seats in front and paying customers cannot select an appropriate seat - not to mention the departure delays, so that they can optimally bump off passengers. I suffer from air sickness so I prefer to take a seat in front, but there is never any available. I have been traveling with Delta for the past 3 months and almost every flight has left a bad taste in my mouth for one reason or another.

[jimworcs]

There is only one alternative.. never fly Delta..they are incorrigibly anti-passenger.