[billchin]

UALl cancelled my flight, and after many hours of waiting in lines, i collapsed on the floor because of a bad leg. No ual person helped. i was helped to a chair by other people in the long line. At the counter with an agent, i was assigned a flight to hog kong instead of narita, and i was told that in hong kong i must go to the thai/jordanian counter to get a ticket and seat to bangkok. Arriving in hkg, i was told that the thai/jordanian flight left since i was never given a ticket and i must get another glight to bangkok. after 5 hours, i got a flight with hong kong airlines leaving at 1:30 a.m., and arrived in bangkok at 4L00 a.m.. NO LUGGAGE after searching for over an hour. Customer service did not find it.
i made many phone calls to san francisco, hong kong, and bangkok, and on the website in the internet cafe during six days, trying to locate my luggage. After six (6) days bangkok informed me that they finally had my luggage and they would deliver it to me. When delivered by a thai person who spoke no English, he insisted that i sign a paper (completely in thai which i could not read), so i did even though my luggage had been opened and things broken and items missing.
Previous to this trip, ual had not treated me well even though I had bee a Premier Exec member for many years. For instance, on one trip a woman sitting next to me told me this was her first trip on ual and she had wanted an aisle seat. She called an attendant; that attendant came back later and gave her a business class seat. A FIRST TIMER getting better service that a many-times Premier Exec. Other incidents which can be too long for this one complaint.