[A320FAN]

Scam alert



Fraudulent emails not from US Airways

Some of our customers have received fraudulent emails claiming to be from US Airways. This phishing email may include a fake confirmation number or ask you to change your account information or request personal information.

We would never ask you to perform security-related changes to your account or send you an email asking about your user name, password or other personal information. If you receive a suspicious email, do not click on any links or open any attachments. Just delete it.

We're committed to protecting your privacy and assure you all your personal information has been kept safe and confidential. We continuously look out for email scams and other types of illegal activity and report such activity immediately.


What you should look out for


Be suspicious of emails that begin with something generic like ‘Dear user’ or ‘Dear customer’ and that have typos or bad grammar. Many of our emails include your name and Dividend Miles number. Our Web Check-in email doesn’t have your name, but it has your valid confirmation code, which is never all numbers. It should be either alphanumeric or all letters.

Before you click, check the link by hovering your mouse pointer over it and identifying what URL (website) is displayed. A legitimate link will have a website address/URL with ‘usairways.com.’


Fraudulent letters and postcards from ‘US Airlines’


Customers have also reported receiving fraudulent letters and postcards claiming to be from a company called US Airlines and offering free airline tickets. Do not call the number or give anyone your personal information. Be sure to report it to the Better Business Bureau or your local authorities.

• Report internet crime