[dkajfes]

So we have just completed a trip from Australia around Europe.

In total we had 9 flights, 2 of which were on Lufthansa with put us on Croatia Airlines as a code share. They lost all of our luggage on BOTH flights.

We left Krakow, via Munich to Split (in Croatia). Got to split minus all our bags. We have a 5 year old and a three year old. The customer service at the airport was terrible. The customer service rep seemed bothered by our requests to find our luggage.

Anyway after a few hours of waiting we started chasing them again via phone, only to find that the luggage had turned up on a later flight. No call, no advise, no delivery - nothing. We ended up driving back to the airport to find our own luggage.

Then when leaving Split - again on a code share flight with Croatia Airlines, via frankfurt to Warsaw, they lost the luggage again. This time it ended up in Frankfurt somewhere. Polish airport services were no better. Simply told to wait until it turns up on a later flight at which point they would not deliver as they stop work after the last flight.

Avoid Lufthansa at all costs. I called their main office, and was given a different number which doesn't work.

I'll be chasing a refund for this return flight.

TO Lufthansa, if you want to code share your flights, at least make sure your partner is reputable and offers reasonable service. Both Lufthansa and Croatia airlines are a massive fail....