[tomo]

I think it is absolutely usurous for this airline to charge this size fee to re-deposit miles. I booked a trip on line using mileage (no human interaction) and found later, more than a month before the trip, that I did not need to use the miles and redeposited the miles using their on-line application (no human interaction). I am not sure how they can feel even remotely justified in charging their most loyal customers an unreasonable fee for something that requires no human interaction. I think this is immoral.

[jimworcs]

There is no justification for this charge and it is exploitative. They can only do this because they are unregulated and largely protected from the jurisdiction of the states Attorney General's offices.

[Ombudsman]

jimworcs;

I realize you're not a fan of airline frequent flyer schemes however United's re-deposit fee is clearly stated prior to finalizing the "purchase" of the ticket on their website. Although not a big fan of most airline fees myself, in this case the reason for the fee is that from the time tomo ticketed the award travel until the time the ticket was cancelled the award seat was no longer available to others who may have been searching for award availability on those flights. If it were not for the fee seats would be held by award redemption months in advance as speculative and then as the time for travel drew near either cancellled or chnaged to other dates/times when the person's travel plans become more definite.

[darby4461]

This is a copy of an email I have sent to United and a number of travel magazines:

I am almost TOO UPSET and ANGRY to write this email. My husband passed away on April 7th. I called 3 airlines about the possiblity of his mileage being transferred to my account. Alaska and American each have a simple and accommodating system to transfer miles upon the death of a spouse. NOT UNITED. You not only want a copy of the death certificate, but also require an affidavit notarized (don't you think that is OVERKILL), when a death certificate is honored even by life insurance companies.

Your sysstem is appalling and insulting at a time when a person is under terrible stresss. WE, NOT just my husband, spent the money to earn these miles. Don't you think UNITED should be more compassionate in their policy? Your company should be ashmaed to have this kind of a procdure.

I asked them to waive th $150.00 charge. I got back an email saying NO.

I will do my best NEVER to fly UNITED and will tell everyone I know this procdure.