[whardy118@gmail.com]

I booked a flight on American Airlines on March 22, 2013 for a round trip from Pensacola to Honolulu departing on May 30th at 10:50 A.M. That flight was delayed because of the late arrival of the plane from Dallas. This delay was going to cause us to miss our connecting flight in Dallas. We were rebooked on a later flight out of Dallas that was connecting with yet another flight out of Los Angeles. That flight was also delayed which was going to put us into Honolulu later in the evening. The flight was also oversold(my sister worked for Pan American for many years so I understand why airlines do this). We took a voluntary "bump" and were booked on an 8:00 A.M. flight the next day. That flight. Needless to say, that flight was delayed for two or three hours.

The most annoying thing about American's on-line booking was the site's refusal to allow seat selections for the return flight from Honolulu to Dallas(it did allow seat selection for the Dallas to Pensacola leg). I called yesterday- June 7th- and was told by the agent that I would have to wait until I got to the airport to select seats for my wife and I. The Internet site was not showing any available seats together. The agent said the airlines held some seats out of selection for "special needs" customers. We are not special needs. We just want seats together for the longest leg of the trip. The airlines refusal to allow us to select all of our seats when we booked the trip more than two months before does not make any sense and is unfair and frustrating to customers.