[Yarad]

My family will never fly with Etihad again! When checking in early at Sydney airport, we asked for the bassinet we had requested with the booking for my wife and young children. Unfortunately this couldn’t be arranged for their connecting flight in Abu Dhabi. A little confused we asked how they could all be gone 14 hours before that flight. We were told they had been reserved. I understand that airlines have different bassinet policies and accept that. But the way we were then treated is disgusting. To cut the story of the next 2 hours of our Etihad experience short, I’ll say that we were told it was our fault for not buying another seat, that other things they were doing were more important than helping us, that they wouldn’t have a look to see how full the 2nd flight was and they wouldn’t speak to our travel agent who was trying to help us. Finally with my children distressed and my wife in tears she simply said “I can’t fly, I just want to go home”, which we did.
Etihad even admit “I can assure you that the service provided to you and your family did not meet Etihad’s quality standards” and offered us enough guest miles to do absolutely nothing.
We don’t want to fly with Etihad again and we just want to get a refund for our tickets.
Thanks Etihad.