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Swiss Air Investigation (Dec 2025): Swiss Air is currently under investigation by AirlineComplaints.org for serious violations of passenger rights including but not limited to abandoning passengers at foreign airports; causing negligent delays that result in missed critical connections, particularly impacting travelers attending funerals; providing dishonest assurances through flight staff; failing to manage visa-related issues, leaving travelers stranded in untenable legal situations abroad; mishandling luggage containing essential medications; providing inadequate support for grieving passengers; refusing to offer readily available alternative flights; ineffective communication; causing emotional distress to affected passengers; poor coordination with partner airlines; systemic breakdowns in global phone-based customer support; technical failures on their lost luggage website; ignoring customer complaints; and breaching their fundamental duty of care to passengers.

Swiss Air Investigation Update (Feb 2026): Due to observed Swiss Air behavior, this investigation is escalating for additional serious violations of passenger rights including but not limited to issuing token and bad-faith refunds that bear no reasonable relation to the actual value of unused ticket segments; refusing to reimburse documented replacement transportation costs incurred as a direct result of their operational failures; misrepresenting nominal payments as meaningful refunds; failing to honor explicit written commitments to reimburse out-of-pocket expenses; forcing bereaved passengers to retrieve delayed baggage at their own expense despite being provided with a delivery address; shifting additional financial burdens onto passengers for fuel and transport required to recover mishandled luggage; attempting to substitute legally owed cash compensation with restrictive “goodwill” vouchers; implying that such vouchers constitute adequate settlement of unresolved claims; failing to provide transparent refund calculations or justification for nominal reimbursement amounts; and demonstrating bad-faith escalation handling through repetitive, non-authoritative, template-based responses that avoid substantive resolution.

We are expanding this investigation to the public and requesting feedback from Swiss Air customers here.

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Think you earned all those miles?

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Feb 28, 2014, 2:43 PM

TomKat0519 TomKat0519 is offline

Join Date: Feb 2014

Posts: 1

Think you earned all those miles?

Flew on Turkish Airlines in Nov. 2013. Booked through Orbitz and checked the Fare Rules. Asked to be credited miles on our US Airways FF program.
After flying over 11,000 miles, we were told that our "Class" did not permit Turkish Air to credit all those miles. Frustrating because this is not mentioned in Fare Rules (Orbitz says you agree to all conditions, but shouldn't something this important be spelled out?). Anyway, we were credited for about 3000 miles. Wrote to CEO's at Turkish Air, US/American Airlines and Orbitz. Never heard from Turkish Air or US/Amer. CEO. Did get a response from Orbitz;see above. Traveled JFK-IST, IST-VCE, ATH-IST, and IST-JFK. US Airways Customer Service said they could only credit what Turkish Airlines told them. We think they should be using US Airways FF rules. To make matters worse, our return tickets showed Class Y; which they said was an error.

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