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Swiss Air Investigation (Dec 2025): Swiss Air is currently under investigation by AirlineComplaints.org for serious violations of passenger rights including but not limited to abandoning passengers at foreign airports; causing negligent delays that result in missed critical connections, particularly impacting travelers attending funerals; providing dishonest assurances through flight staff; failing to manage visa-related issues, leaving travelers stranded in untenable legal situations abroad; mishandling luggage containing essential medications; providing inadequate support for grieving passengers; refusing to offer readily available alternative flights; ineffective communication; causing emotional distress to affected passengers; poor coordination with partner airlines; systemic breakdowns in global phone-based customer support; technical failures on their lost luggage website; ignoring customer complaints; and breaching their fundamental duty of care to passengers.

Swiss Air Investigation Update (Feb 2026): Due to observed Swiss Air behavior, this investigation is escalating for additional serious violations of passenger rights including but not limited to issuing token and bad-faith refunds that bear no reasonable relation to the actual value of unused ticket segments; refusing to reimburse documented replacement transportation costs incurred as a direct result of their operational failures; misrepresenting nominal payments as meaningful refunds; failing to honor explicit written commitments to reimburse out-of-pocket expenses; forcing bereaved passengers to retrieve delayed baggage at their own expense despite being provided with a delivery address; shifting additional financial burdens onto passengers for fuel and transport required to recover mishandled luggage; attempting to substitute legally owed cash compensation with restrictive “goodwill” vouchers; implying that such vouchers constitute adequate settlement of unresolved claims; failing to provide transparent refund calculations or justification for nominal reimbursement amounts; and demonstrating bad-faith escalation handling through repetitive, non-authoritative, template-based responses that avoid substantive resolution.

We are expanding this investigation to the public and requesting feedback from Swiss Air customers here.

Baggage Problems Excessive extra luggage costs!

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Jul 16, 2014, 3:28 AM

lappiesza

Join Date: Jul 2014

Posts: 1

Excessive extra luggage costs!

Flying from Baku to Durban via Dubai I was shocked at the service I received from Emirates airline. When my ticket was issued in Baku I was assured that I can take extra luggage as I am returning home after my contract in Azerbaijan. This meant that I took extra luggage. The first part of my journey was good as FlyDubai charged me $140 for the extra luggage. I was shocked and appalled by the $735 fee Emirates sprung on me. I wasnt given any alternatives or wasnt pre warned about this fee. My complaint isnt about paying for extra luggage it is about almost paying for an extra ticket. I think this is shocking and I will definitely take this to the relevant authorities and newspapers as I feel this is appaling to place customers in this position. I am not at all happy and this has placed a huge negative feeling at the start of my holiday!

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Baggage Problems Excessive extra luggage costs!

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