Notices

Swiss Air Investigation (Dec 2025): Swiss Air is currently under investigation by AirlineComplaints.org for serious violations of passenger rights including but not limited to abandoning passengers at foreign airports; causing negligent delays that result in missed critical connections, particularly impacting travelers attending funerals; providing dishonest assurances through flight staff; failing to manage visa-related issues, leaving travelers stranded in untenable legal situations abroad; mishandling luggage containing essential medications; providing inadequate support for grieving passengers; refusing to offer readily available alternative flights; ineffective communication; causing emotional distress to affected passengers; poor coordination with partner airlines; systemic breakdowns in global phone-based customer support; technical failures on their lost luggage website; ignoring customer complaints; and breaching their fundamental duty of care to passengers.

Swiss Air Investigation Update (Feb 2026): Due to observed Swiss Air behavior, this investigation is escalating for additional serious violations of passenger rights including but not limited to issuing token and bad-faith refunds that bear no reasonable relation to the actual value of unused ticket segments; refusing to reimburse documented replacement transportation costs incurred as a direct result of their operational failures; misrepresenting nominal payments as meaningful refunds; failing to honor explicit written commitments to reimburse out-of-pocket expenses; forcing bereaved passengers to retrieve delayed baggage at their own expense despite being provided with a delivery address; shifting additional financial burdens onto passengers for fuel and transport required to recover mishandled luggage; attempting to substitute legally owed cash compensation with restrictive “goodwill” vouchers; implying that such vouchers constitute adequate settlement of unresolved claims; failing to provide transparent refund calculations or justification for nominal reimbursement amounts; and demonstrating bad-faith escalation handling through repetitive, non-authoritative, template-based responses that avoid substantive resolution.

We are expanding this investigation to the public and requesting feedback from Swiss Air customers here.

Check-in / Boarding Unjustified denied boarding

Tools...

Thread Tools

Display Modes

Nov 15, 2015, 4:07 PM

Gurkan

Join Date: Nov 2015

Posts: 1

Unjustified denied boarding

Upon my travel from Denver to Frankfurt-Munich-Ankara with Lufthansa Airlines, in Denver International Airport, I was requested visa by an "Lufthansa Check-in Officer" who did not want to share his name, and I was not accepted to LH447 Denver-Frankfurt; at 17:25 on 24/09/2015.
I was informed that I should have had visa since I was going to fly to Frankfurt and Munich from Denver.
Upon my contact with our Consulate in Los Angeles, they contacted with our Ministry of Foreign Affairs in Ankara, and Consulate General of the Federal Republic of Germany in Los Angeles. Both of them confirmed that Special (Official) passport holders are exempt from a visa for 90 days in 180 day period. I have already all corresponding documents.
Since I was not able to board the plane, I missed the flights and I had to stay in a hotel overnight. Moreover, I was offended as a Turkish Citizen among other passengers.
Lufthansa should have covered my financial and emotional damage. But they didn't!!!
Everybody must think twice when they plan to fly with Lufthansa..

Reply With Quote

« Previous Thread | Next Thread »

More options...

Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)

Posting Rules
You may not post new threads You may not post replies You may not post attachments You may not edit your posts BB code is On Smilies are On [IMG] code is On HTML code is Off Forum Rules

Forum Jump

Similar Threads
Complaint	Complaint Author	Forum	Replies	Last Post
Check-in / Boarding denied boarding	adelpj	Etihad Airways Complaints	2	Dec 8, 2014 9:40 PM
Check-in / Boarding Denied Boarding Too!	Disgruntled from Brooklyn	Spirit Airlines Complaints	2	Jun 4, 2014 7:20 AM
Check-in / Boarding denied boarding	tayana2012	Air Canada Complaints	8	Apr 3, 2013 9:46 PM
Check-in / Boarding Denied boarding	ninimyers	Spirit Airlines Complaints	6	Aug 14, 2011 6:49 PM
Check-in / Boarding Denied Boarding!	LeeLee	Spirit Airlines Complaints	0	Feb 12, 2011 9:14 PM

All times are GMT. The time now is 3:37 PM.

Check-in / Boarding Unjustified denied boarding

About Us

AirlineComplaints.org

Advertising