[mcevok]

I booked travel through American Airlines, who then cancelled my flight, they sent to aa.com/refunds to claim a refund. They however failed to refund all the money they charged me, and cleverly claim I do not have a valid claim because I do not have a ticket number for the false charges. Short of filing a fraud claim with my credit card company I am loss as to how to get this company to behave in a responsible and professional manner.

Her are the credit card transactions... looks to me like they charged me, and refused to refund the charges:




01/20/2016 AMERICAN AIRLINES INC $-551.20

01/20/2016 AMERICAN AIRLINES INC $-551.20

01/18/2016 AA.COM DALLAS TX $37.92

01/18/2016 AA.COM DALLAS TX $37.92

01/18/2016 AA.COM DALLAS TX $501.20

01/18/2016 AA.COM DALLAS TX $501.20

01/18/2016 AA.COM DALLAS TX $22.03

01/18/2016 AA.COM DALLAS TX $250.00

01/18/2016 AA.COM DALLAS TX $22.03

01/18/2016 AA.COM DALLAS TX $250.00
Here is the baggage activity they refuse to refund:


01/19/2016 01/21/2016 Sale AMERICAN AI 0010269686204
$25.00
01/19/2016 01/21/2016 Sale AMERICAN AI 0010269686196
$60.00I would never use this airline, unless you appreciate credit card fraud