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Swiss Air Investigation Update (Feb 2026): Due to observed Swiss Air behavior, this investigation is escalating for additional serious violations of passenger rights including but not limited to issuing token and bad-faith refunds that bear no reasonable relation to the actual value of unused ticket segments; refusing to reimburse documented replacement transportation costs incurred as a direct result of their operational failures; misrepresenting nominal payments as meaningful refunds; failing to honor explicit written commitments to reimburse out-of-pocket expenses; forcing bereaved passengers to retrieve delayed baggage at their own expense despite being provided with a delivery address; shifting additional financial burdens onto passengers for fuel and transport required to recover mishandled luggage; attempting to substitute legally owed cash compensation with restrictive “goodwill” vouchers; implying that such vouchers constitute adequate settlement of unresolved claims; failing to provide transparent refund calculations or justification for nominal reimbursement amounts; and demonstrating bad-faith escalation handling through repetitive, non-authoritative, template-based responses that avoid substantive resolution.

We are expanding this investigation to the public and requesting feedback from Swiss Air customers here.

Reservations My Surname is Initials, Please help.

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Jan 27, 2017, 8:44 AM

Akila

Join Date: Jan 2017

Posts: 1

My Surname is Initials, Please help.

Hi,

I have booked ethihad flight tickets towards Zurich. While I booked my tickets, I booked it as "Akilandeswari S" , Since that is how we use our name in southern Part of India. Now, when I received my Passport, My name is "Akilandeswari Senthilnathan". I tried calling ethihad customer care and they are asking to me cancel the ticket and rebook a new one.It is just that my Initial is a abbrevation of my last name.

Can anyone please help on this? I'm getting very Stressed.

Regards,
Akilandeswari

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Reservations My Surname is Initials, Please help.

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