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Viva Aerobus Mexican Airline- They Cancelled flight/ No refund

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Aug 21, 2008, 8:42 PM

mcangas

Join Date: Aug 2008

Posts: 1

Viva Aerobus Mexican Airline- They Cancelled flight/ No refund

Be careful with flying the budget Mexican airline Viva Aerobus. They fly out of Austin Texas now. Viva cancelled my flight Cancun to Monterrey, Mexico. I called them August 1st to get my money refunded and still have not received it (over 200 dollars). I called again on August 21st and they said it would be 7 more days. There is no manager, no finance department and no email address that the airline could give me to correct this matter.
Also, the cancellation of my flight forced me to have to cancel the other leg of my flight Monterrey to Cuidad Juarez, Mexico. No money refunded, only a voucher for a portion of what I paid.
Very poor customer service and they are keeping my money!

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Viva Aerobus Mexican Airline- They Cancelled flight/ No refund

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