[cg212]

What should have been a 7 hour trip home took 36 instead. It was filled with 3 cancelled flights, a night of no sleep at the airport and no luggage upon finally returning home to JFK.

I had to leave the airport without my luggage at 10pm on a Monday evening. I asked for a phone number so that I could resolve the situation on my 2 hour drive home, so that I could get on the road. Like many of us - I have a job I'm expected to be at and was gearing up for a major presentation.

My luggage arrived to JFK on Tuesday and I tried to arrange its delivery back to me. I spoke numerous times to baggage information where I met Crystal, April and Marcia who were all 100% useless. The only thing they were allowed to say is "You have 5 days to pick it up before it gets sent back to Atlanta." My schedule did not allow for pick up within this time frame so I searched for other options. Delivering it back to me, to my great surprise, was out of the question. I was told I could not get it delivered COD. When I asked to speak to a supervisor I was told that they do not allow customers to speak with supervisors. So in circles I went.

When I managed to arrange to have a friend pick up my luggage she was available on what would be the 6th day my luggage would be at JFK. When I called to have my bag held 1 extra day - I was told they could not guarantee it would be there. It would most likely have headed back to Atlanta. Here's where I wanted to scream at the top of my lungs - "NEVER EVER FLY ON DELTA!".

I am at a loss as to how to resolve this situation...

[jimworcs]

Fax them a letter. Tell them it is their responsibility to get the baggage delivered to you. COD.. out of the question. Why should you pay for their failure? Unless it was your fault, they have no business trying to force you to go back to the airport for the luggage. Tell them you are contacting the DOT for help and will file a small claims court claim if the luggage is not returned to you by the 5th day. Send the letter by fax and recorded delivery and sit back and wait. Your luggage will arrive. Delta are a nightmare, they will lie, decieve and cheat you. They have lost all touch with the needs of their customers and see everyone who comes into contact with them as either a revenue opportunity or a pest. Until they are allowed to go bankrupt and the sullen, morose and miserable employees thrown out of work, nothing will change. Just resolve.. NEVER to fly Delta again.