[cdg1105]

THIS ALL HAPPENED LAST WEEK The worst airline experience i had. Was going to Palm Springs. started from LGA to Dallas, from Dallas flight to PS was cancelled, ended up going to Burbank and rented a car to PS. luggage finally came 2 days later and my camera was missing. Tried to file a complaint. left many messages and emails with no response..Oh and my flight back to LGA from PS to Chicago was cancelled, then had to rent a car and drive to LA to NYC...and still no response about my camera...I HOPE SOMEONE FROM AA IS READING THIS..PLS HELP--YOU ARE ABOUT TO LOSE A CUSTOMER--DO YOU CARE? I DON'T THINK THEY KNOW WHAT CUSTOMER SERVICE IS
Thursday at 7:15pm · Like
Curt Gossett I WISH SOMEONE FROM AA WOULD HELP!

[Gromit801]

As much as I hate to say this, you will get no satisfaction from the airline. It's usually posted or printed somewhere that an airline will not be held responsible for valuables packed in your checked through luggage. Cameras, jewelry, electronics, etc should never, ever be packed in your checked baggage. Once the counter agent places a bag on the belt, it is now accessible to the TSA agents, and the ramp personnel.

[cdg1105]

thats what i heard from someone.. i travel alot and i never had a problem. i was working on the plane with my work so i usually carry electronics on me..
the frustration i have is they never responded. i figured if i make a big stink maybe i can a free airline ticket or something.. i am mad at myself and AA

[Gromit801]

Next stop might be small claims court.

[Ombudsman]

Originally Posted by Gromit801

Next stop might be small claims court.

Small Claims would be a wate of time. No way to prove an airline employee is reponsible for the theft. Could have been the courier who delivered the bag after the 2 day delay or TSA.

[cdg1105]

i got an email this morning saying they would give me $150 towards my 2 flights being cancelled and my inconvenience.
I sent them an email stating the $150 is not acceptable and reconsider.
lets see

[Teaching Next Generation]

US Airways - is just as bad here's how they treated my 16yr old daughter...
2/28/11 - On our return from London, my daughter's suitcase was lost, we filed a missing bag report immediately whilst still in Philadelphia airport(PHLUS01001526/US649200). A week later her suitcase showed up, they called us to say that it was severely damaged and a carrier would return it.

The carrier called multiple times that night, told us that much of her suitcase contents were missing and showed up at our home well after midnight - he wanted to see her, wanted to come in the house and he was exceptionally creepy. He had proudly brought her a new suitcase (it held what was left of her case & luggage) and recommended she make a claim. He gave us a US Airways letter "Please accept our apology for he mishandling of your property..... complete this claim form within 45 days of your flight...."

When we looked the case it looked like it had been deliberately ripped open, what remained was only the cheapest/oldest clothes, i.e her well worn sneakers were there but ALL of her high heels we gone, her socks were there but all her pants/bras were gone, her camera was gone, her expensive ortho head gear gone....

She filed the claim form on 3/21/11, 2 weeks after what was left of the suitcase had been returned (she had to research the price of all her missing contents). She then regularly call to ask for a status... someone even called to say they were researching the theft within the airport.. she's was told repeatedly that they were sorry (it takes time to process paperwork) and that her compensation check would be in the mail (3 times....) She re-faxed the paperwork to one employee who claimed that her paperwork had been misfiled and was now lost..

Yesterday she got a letter... "Thanks for contacting US Airways about missing items from your luggage. Unfortunately were are unable to assume any responsibility... since there is no indication your property was mishandled.. When a passenger does not immediately report the baggage... we assume it is good condition.. we cannot take action..... So sorry..... We encourage you to fly with us again...."

I suppose the only thing now after all this effort is for me to show her how to write to the CEO - Doug Parker and teach her how to file in small claims court....

[lilly]

hi there,
i dont know if you have any advice for me about what to do or any number that i could call to speed up the process of the investigation. i was traveled w/ aa from miami to dc, i've had my luggage check in with my luxury clutch, sunglasses, and camera inside the luggage at miami airport then when i got home i noticed all of my luxury stuffs in the luggage are gone. i called the aa in dc and file a claim. the representative said since my stolen value is more than 2k therefore it would take awhile, she also said that they dont cover for electronic items. i dont know if they are going to reimburse for my stolen items.

thanks,

Originally Posted by cdg1105

THIS ALL HAPPENED LAST WEEK The worst airline experience i had. Was going to Palm Springs. started from LGA to Dallas, from Dallas flight to PS was cancelled, ended up going to Burbank and rented a car to PS. luggage finally came 2 days later and my camera was missing. Tried to file a complaint. left many messages and emails with no response..Oh and my flight back to LGA from PS to Chicago was cancelled, then had to rent a car and drive to LA to NYC...and still no response about my camera...I HOPE SOMEONE FROM AA IS READING THIS..PLS HELP--YOU ARE ABOUT TO LOSE A CUSTOMER--DO YOU CARE? I DON'T THINK THEY KNOW WHAT CUSTOMER SERVICE IS
Thursday at 7:15pm · Like
Curt Gossett I WISH SOMEONE FROM AA WOULD HELP!