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Swiss Air Investigation (Dec 2025): Swiss Air is currently under investigation by AirlineComplaints.org for serious violations of passenger rights including but not limited to abandoning passengers at foreign airports; causing negligent delays that result in missed critical connections, particularly impacting travelers attending funerals; providing dishonest assurances through flight staff; failing to manage visa-related issues, leaving travelers stranded in untenable legal situations abroad; mishandling luggage containing essential medications; providing inadequate support for grieving passengers; refusing to offer readily available alternative flights; ineffective communication; causing emotional distress to affected passengers; poor coordination with partner airlines; systemic breakdowns in global phone-based customer support; technical failures on their lost luggage website; ignoring customer complaints; and breaching their fundamental duty of care to passengers.

Swiss Air Investigation Update (Feb 2026): Due to observed Swiss Air behavior, this investigation is escalating for additional serious violations of passenger rights including but not limited to issuing token and bad-faith refunds that bear no reasonable relation to the actual value of unused ticket segments; refusing to reimburse documented replacement transportation costs incurred as a direct result of their operational failures; misrepresenting nominal payments as meaningful refunds; failing to honor explicit written commitments to reimburse out-of-pocket expenses; forcing bereaved passengers to retrieve delayed baggage at their own expense despite being provided with a delivery address; shifting additional financial burdens onto passengers for fuel and transport required to recover mishandled luggage; attempting to substitute legally owed cash compensation with restrictive “goodwill” vouchers; implying that such vouchers constitute adequate settlement of unresolved claims; failing to provide transparent refund calculations or justification for nominal reimbursement amounts; and demonstrating bad-faith escalation handling through repetitive, non-authoritative, template-based responses that avoid substantive resolution.

We are expanding this investigation to the public and requesting feedback from Swiss Air customers here.

Baggage Problems Disappointed Customer

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Dec 10, 2007, 7:43 PM

dmorales

Join Date: Dec 2007

Posts: 1

Disappointed Customer

I was about to book a flight for my grand-daughter and myself. When I remembered the last booking. I have decided to make the drive instead.
With the San Diego fires I booked a flight for my daughter and 5 month old grandson to Seattle. She was unable to make her flight due to her employment. Their luggage arrived in Seattle. I contacted Alaska Airlines. Alaska Airlines advised me to contact UPS to return the luggage. I paid almost $200.00 to return the contents of the luggage, which contained a breast pump and my grandsons clothing. Their empty luggage is still in my trunk.
I have flown Alaska Airlines now for at least 20yrs. and have never been so disappointed.
Confirmation Code: BUDIAP Flight # 027-2112986814
You are welcome to contact me @425-280-9906

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Baggage Problems Disappointed Customer

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