[amgoodman]

My bags were lost by AA on my way from LA to Cedar Rapids through Chicago. In short, my flight was delayed leaving LA, so I missed my connection in Cedar Rapids, and apparently my bags never made it onto the connecting flight that AA rebooked me on. I would have been calm and cool about this, except I was traveling to Iowa for a wedding, and the BRIDEMAID DRESS I WAS SUPPOSED TO WEAR TO THE WEDDING WAS IN MY LOST LUGGAGE!!! I won't go into how rude the "outsourced" baggage claim service people were to me on the phone because I did get my bags back within 48 hours, just in time for the wedding (literally, an hour before it started).

My biggest concern, however, was being reimbursed for having to buy clothing in Iowa City for the shower, bachelorette, rehearsal dinner, etc., and replace all of my toilettries. I wrote a letter to American Airlines, enclosing all of my receipts for my expenses caused by their losing my luggage, and addressed it to the "Customer Relations" address listed on their web site.

Two weeks later, my letter was returned to me as "underliverable." Apparently, AA really doesn't want you to contact them with your problems. This is obviously totally irresponsible of them.

I just faxed them my letter and receipts, but now I'm doubtful I'll hear back at all. Does anyone know whom I can call about this?