[gadaveuk]

British Airways Plc refused to fly me on Flight BA102 on the 27th MAY 2009 YYC to LHR even though I had filled out their medical form as requested and had it signed by my doctor the form offered me 4 litres per minute constant oxygen flow. On the date of the flight British Airways Plc even accepted my suitcases and let me go in to the duty free area and then later asked me to leave duty free and go back to the check in desk where they informed me they refused to fly me to the UK. I was advised that the only way they would fly me on that BA102 flight was to get a doctors letter saying I could fly me not on 4 litres but on the reduced only 2 litre per minute oxygen which I was told was the only level of oxygen they would offer me.

This information was given to me less than one hour from the take off time?

I was also told they may not even fly me the next day. No assurances were given in any way.

British Airways Plc. were informed that besides me being sever Asthmatic COPD and with a weak immune system that all this refusal and messing me around caused me to be very stressed out and nearly on the edge of tears.

That same day I took an alternative flight to the UK with Air Canada using facial bacteria filters which were very stressful to my breathing and to my body it also causes reduction in my oxygen levels I arrived safely in the UK. I returned back safely to Calgary with Air Canada.

I booked another flight with British Airways Plc on the 13th September 2009 BA0102 they acknowledged that I was only able to receive 2 litre per minute continuous flow rate of oxygen during the whole flight, it turned out to be a complete failure with only one oxygen bottle on for the whole flight and flow rate failure dropped off less than a third way through flight and I went on to bacteria face masks for the rest of the flight. Only one oxygen bottle? They call them selves’ professionals?

The return flight with British Airways Plc on the 29th September again only had enough oxygen for a third of the flight and there again were no other oxygen bottles on board.

British Airways Plc. has been informed on every occasion that I am COPD that I also suffer with severe Asthma yet and still suffer from weak immune system have made every trip with them very stressful and a complete let down.

British Airways Plc were advised that the journey on the 13th September 2009 BA0102 was to go and see my mother in hospital in Devon Exeter after her suffering a stroke and such poor service from British Airways Plc regards refusing to fly me and not supplying sufficient oxygen has gone by with out any fatal results.

I have asked British Airways Plc for a reliable service and I have been let down several times.

I have asked more than once for their legal representative name so they would consider reimbursing my inconvenience cost of $1,100 paid to Air Canada because British Airways Plc refused to fly me, this painful stressful event had me on the edge of a break down.

I have written to the Air Transport Users Council and to Heathrow Airport Limited because if British Airways Plc do not supply enough oxygen as requested on a regular basis British Airways Plc is well over due to cause oxygen starvation to a customer patient with less lunge oxygen exchange efficiency and that could have a very painful stressful fatal result.

There has been no satisfaction to my oxygen needs on three occasions with British Airways.

I have written to the Air Transport Users Council so that if such failings by British Airways Plc can be resolved so that no one goes through the suffering stress and inconvenience that I suffered at the hands of British Airways Plc if nothing is done further out comes maybe more serious than just painful stressful and inconvenient. If they do not correct their oxygen service and carry sufficient oxygen for the flight in the future the result can be fatal next time.

Sadly British Airways Plc does not take my complaint seriously enough at senior level. One oxygen bottle at 2 litre minute constant flow over a nine hour flight?

They refuse to offer me any kind of compensation for the stress inconvenience that they caused me besides putting my health at risk. I trusted and counted sadly British Airways Plc and they let me down several times and they feel that they are completely in the right.

Dave

[gadaveuk]

Last letter sent to British Airways

KAREN BROWN,
CUSTOMER RELATIONS.
British Airways Plc.,
PO Box 5619, (S506)
Sudbury Suffolk CO10 2PG UK.
Tel.: 01144 191 490 7901
Fax. : 01144 1787 883 195

Wednesday, 23 June 2010

Dear Madam.

Thank you for your letter dated 30th March 2010 answering on behalf of Mr. Willie Walsh.

To say that your replies disappointed me was the very least of my issues with British Airways Plc.

I supplied oxygen request forms exactly as requested; they were co signed by my Medical Doctor as requested.

I arrived at Calgary airport 27th May 2009 and British Airways Plc. let me go in to the airport lounge duty free area.

Staff then refused to fly me, asked me to get a form signed for oxygen level less than 4 litres per minute.

I was then told by British Airways Plc staff that may fly me the next day?

As a result of the pain fear and frustration British Airways Plc caused me I felt so let down that I had no choice.

I went on another airline with Bacteria masks flew over 9 hours using face masks which caused me great stress.

Add insult to injury I flew again with British Airways Plc. on 13th September 2009 again form filled for 2 liter flow oxygen.

On 13th September 2009 there was only only one bottle of oxygen was supplied for 91/2 flight.

On 29th September 2009 flying with British Airways Plc. again only one bottle of oxygen supplied for 91/2 flight.

Previously letters asked for assurances from Mr Willie Walsh that my needs would be fulfilled was not to be.

So lack of response in letters was the very least of my issues with British Airways Plc.

I have reported to the airline authorities at both Heathrow and at Calgary that British Airways Plc. failed me badly.

As a disabled person with peak flow less than 220 with Asthma COPD Bronchitis and low immune system.

British Airways Plc. has failed to meet my needs as a paying passenger and as a disabled person.

British Airways Plc. staff knew on the very first flight I was flying to my mother’s side that had a stroke.

So lack of caring letters, is it about the 1100.00 CAD I paid for the flight British Airways Plc. refused to fly me on?

I wrote letters in hope that British Airways Plc. would make sure they never put another person through that hell.

Can you imagine how much stress lack of oxygen can cause an oxygen deficient customer who is in need of it?

British Airways Plc. is not accepting reasonability is weak hiding in fear and prestige.

Not accepting responsibility is a sign of a coward’s actions and poor reflection of CEO spiritual values of not caring.

I did not expect too much from British Airways Plc. just the oxygen I requested on the British Airways Plc. forms supplied.

I at least hoped British Airways Plc. would at least get it right the second or third time of flying with them.

Sadly one bottle of oxygen will not give constant 2 litre oxygen flow rate for 91/2 hours.

How many times do you need to be told after all you are supposed to be the airline experts and professionals?

You’re sincerely

[BAStew]

You're never gonna get enough oxygen by the sounds of it when you fly on our 767 aircraft as we only carry one bottle and there's no gaseous ring main on the aircraft.

It does seem odd that although you say you need oxygen you still managed to fly all the way to London with an empty bottle.