[windstarcorp]

I arrived at the last minute to board my United Airlines flight to Denver. The filght had been booked a month in advance. The flight bording was supposed to be from 7:39AM to 7:49AM and I walked to the gate at 7:49am. As I was approaching the gate from the concourse I noticed that there was no attendent at the gate or anywhere around. I waited at the gate by the window and the plane was sitting at the gate, flyway still attached, and the ground crew and pilots saw me waiving at them.Finally after about ten minjutes the attendent came back to the gate and told me I was to late to board. Then she used to raido to tell the flight crew that the count was off and started shuffleing paper work. The plane is still sitting attached to the gate and door open. Then after about 5 more minutes the plane was pushed back and left. The attendents attitude was Sorry, Don't care. and she went back to the office. I missed my flight to Denver and an important meeting.
ASk for a refund and was told no refund. The service levels for airlines has got to be the worst ever and someone related on another website that the airlines are bottom of the barrel even below used car sales people and Berny Madoff.

I work in the computer software industry and don't usually fly. The good side for me and any others in the service business and I hope will be the undoing of the airline industry is the web. We now routinely work with customers one on one around the world via the web nd don't have to travel on the airlines. The more companies use this type of technology the less flight needed. I personally now would love to see all the airlines fold up and new companies start up based on real customer service.
I called our bank to contest the credit card charge based on not receiving the services oaid for. My company and myself do a lot of business with this very large back and I let them know if they let the charge stand we would move our business to their competitor and we do a lot of business with them. AS for UA. I'll tell all in the future of my experiance and suggest they find another airline to travel on.

[The_Judge]

Well done. You are completely in the right here and should certainly be entitled to your money back. I think your method of choice to get your money back is exactly the way to go. Best of luck!!

p.s. You are doing the right thing also by posting this in multiple areas of this board. Better exposure that way.